درخت حوزه‌های تخصصی

Purpose: The education system plays a crucial role in the growth and progress of any society and, as one of the main institutions developing intellectual capital and specialized human resources, it holds a sensitive responsibility in achieving sustainable development. Therefore, it should focus on improving the quality of its service delivery to meet people's expectations and increase their satisfaction. Accordingly, the aim of this study is to design a superior service delivery model in the field of education to enhance public satisfaction. Methodology: This research is applied in purpose, exploratory in nature due to its qualitative research approach, and descriptive-survey in terms of data collection and implementation. In the first phase, the population consisted of scientific documents and records, from which 38 studies were selected as the research sample based on inclusion criteria and purposive sampling method. In the second phase, academic and organizational experts were chosen based on the principle of theoretical saturation and purposive sampling technique, totaling 16 individuals. The data collection tool in the first phase was a systematic review of scientific documents and records through meta-synthesis, and in the second phase, semi-structured interviews with experts through thematic analysis. Validity through the CASP tool and reliability through Cohen's kappa coefficient were obtained at 0.56. The validity and reliability of the interview tool were also examined based on criteria of accuracy, credibility, dependability, transferability, and confirmability, which were ultimately confirmed. Finally, the data were analyzed using thematic analysis in MAXQDA software. Findings: The findings of this research identified 69 indicators, 13 components, and 3 dimensions for superior service delivery in the field of education to enhance public satisfaction. The dimensions of superior service delivery included: quality of educational services (with 9 components: tangibles, accountability, assurance, empathy, courtesy, dynamism, diversity, citizen-centricity, and monitoring and control), productivity of educational services (with 2 components: service efficiency and effectiveness), and intelligence of educational services (with 2 components: digitalization and the use of modern technologies). Ultimately, considering these dimensions, components, and identified indicators, the final model of the study was presented, which was found to be of suitable validity. Conclusion: Considering the results obtained from the current study, it is possible to create conditions for the realization of superior service delivery in the field of education to enhance the level of public satisfaction.

The 21st century heralded the dawn of the open access era in university publishing houses. The internet has transformed publishing from a lower reliance upon peer review processes, to readers being given direct access to text via digital content delivery. The internet era now enables knowledge transfer free at the point of deliver, without copyright or license. The internet has transformed university presses and publishers, from content providers to service deliverers. As a result, global publishing has changed, and university publishing houses have had to change with it. A global consensus of publishing has been set due to the technological advance of the internet. A global consensus which has been widely accepted by most university publishers. People will need to develop a good grasp of media and information literacy as either providers or consumers of university publishing houses’ content and services. The potential effects of the internet on COPE (Committee on Publication Ethics, 2022) compliance features. One of many questions covered in this paper is: How will impact factors, readership analytics and the metaverse, effect publishing in the 2020s. The utility of the internet enables geographically spread authors who have never met, to co-author academia.