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In this study, we adopt a comprehensive model to examine how different capabilities account for organizational performance. Also, mediating effects of intellectual capital were considered. A questionnaire survey was conducted to gain information about organizational capabilities and performance. Participants were professors, experts, and general managers of the faculties of economics, management, and social sciences of Shiraz Payam Noor University. Thus, this research aims to design and present a model of internal and external organizational capabilities in universities, which was done using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS).The results showed that market-sensing, audience knowledge, relational, and innovation capabilities positively influence intellectual capital at Shiraz Payam Noor University. Further, the results showed that intellectual capital has direct and significant influences on organizational performance. Finally, the results showed that intellectual capital has mediating effects on the relationships between organizational capabilities (market-sensing, audience knowledge, relational, and innovation) and organizational performance at Shiraz Payam Noor University. Intellectual capital is the mediator in the relationships between organizational capabilities and organizational performance. This study shows the mediating effects of intellectual capital on the relationships between organizational capability - both in external and internal dimensions - and organizational performance. Study findings benefit organizations that intend to increase organizational performance, especially organizational and educational.

This research has evaluated the innovation components in information technology startups with a focus on Industry 4.0. The approach of the current research is of a qualitative type and was implemented based on the meta-composite approach. On this basis, all articles published in ISI magazines, books and internal and external theses related to the topic of innovation in the field of startups and in the period of 2015 to 2021 were examined. According to the SIP model, the researchers identified 17 concepts and 96 codes for each of the 4 categories of substrate (background), input (input), the main category of process and output (output), which were paid attention to in internal and external studies. The results of this research will help researchers and practitioners in the field of innovation in information technology startups to know what variables and components should be included in the four sectors of the platform for a comprehensive understanding of the innovation development of startups based on the 0.4 industry. Pay attention to the main category of process and output. The present study contributes to the literature on startup technology innovation in information technology and its practices and outlines desirable practices for future researchers.

Labor relations are a solution for solving organizational problems in order to solve the gaps in government organizations based on the macro policies of the administrative system. The purpose of the research is to identify and validate the drivers of labor relations for digital human resources in government organizations. The current research method is mixed (qualitative-quantitative) in terms of philosophical presuppositions of pragmatism (pragmatism), in terms of cross-sectional data collection, and in terms of exploratory nature, researchers use purposeful sampling in the qualitative phase to collect data using From the method of theme analysis (topic) to interviews with human resource experts in the executive field in the administrative and employment organization with 15 people, they reached theoretical saturation and in the quantitative stage by using G-power specialized software using the sampling method. A simple random sampling of 155 people with the position of executive expert was selected as a sample. The tool of data collection in the qualitative stage was an interview and in the quantitative part, a questionnaire. Validity and reliability were confirmed in the qualitative phase by experts and in the quantitative phase by using composite, Cronbach, and shared reliability in Pls software. The findings of the article showed that digital communication, structural innovation, organizational factors, digital culture, employee retention, and legal factors were introduced as drivers of labor relations.

Antecedents destructive organizational behaviors impose many direct and indirect costs on organizations, therefore, in the current situation, paying attention to it has gone beyond a choice and has become a necessity. This research was done with the aim of identifying the antecedents of destructive organizational behavior in the banking system. The type of research is developmental in terms of purpose. For this purpose, after searching the databases, 582 articles were evaluated in the field of destructive organizational behaviors between 2000 and 2022, and finally, 55 articles were selected in a targeted way and entered the analysis stage. Based on the final framework of the research, the antecedents of destructive organizational behaviors were categorized in the form of two main categories and six subcategories. The main categories resulting from the research results are: facilitating antecedents and limiting antecedents of destructive organizational behaviors. Facilitating and limiting antecedents of destructive organizational behaviors each includes three categories of behavioral, structural, and contextual facilitating and limiting factors. The obtained framework can be used as a tool for strategic planning in the field of destructive organizational behaviors.

Purpose: The purpose of this research was primarily to design the electronic customer relationship management model and explain its consequences.Method: Validation of electronic customer relationship in private banks based on mixed research and descriptive-exploratory method were used. On this basis, with the help of data-based theorizing method, the categories forming the model were identified by open coding, and then with the benefit of central and selective coding, the desired model was presented. Also, in the following, the validation of the model among the studied population was discussed using the method of structural equation modeling. The statistical population for presenting the model includes banking industry experts (consisting of senior bank managers with at least 10 years of work experience and academic experts in the field of digital marketing with at least 5 years of experience working in the banking system) and for validating the model two categories of managers and employees of private banks. The research is limited to the city of Tehran and the local customers . The statistical sample of experts up to the stage of theoretical saturation is 16 people using a purposeful judgemental method, and for the model validation stage, 230 people were selected based on the rules of sample size in the structural equation method. The data collection tool included a semi-structured interview for the modeling stage and a questionnaire with a five-point Likert scale for the validation stage.Findings: The findings showed that 67 basic themes (selective concepts) were categorized and after reviewing, 20 organizing themes (dimensions) were obtained and finally these dimensions were divided into 7 general categories: organizational factors, individual factors, contextual factors, environmental factors, frameworks, strategies, consequences were categorized. The main category identified in this research is "Implementation of E-CRM" and other categories are presented under the headings of causal conditions, background factors, strategies, and consequences.Conclusion: The results of the calculated value (GOF) for the structural model of the research was calculated as 0.387, which indicates the overall strong performance of the structural equation model of the research. Also, the findings of the quantitative part have confirmed the validity of the structural model of the research and demonstrated the truth of hypotheses of the research (except for hypotheses No. 9, 11, 15, 16, and 17)

Bali tourism faced conflict with the local community because of the utilization and commodification of sacred and forest areas. The first sacred area conflict occurred in 1994, based on the use of the sacred land “Tanah Lot” become tourists resort namely Bali Nirvana Resort (BNR). Furthermore, this problem is presently observed in the utilization of mangrove forests for the international airport and LNG (liquefied natural gas) terminals, respectively. In these conflicts, all facilities are designed to support the increase in the inbound tourist visits and foreign investment. This growth of Bali tourism threatens the development of sustainable tourism, which concerned with environment, local communities and local economy, but spiritual tourism creates the conflict subsided due to the dependence of spiritual tourism on sacred areas, the environment, and local community resources. Therefore, this study aimed to evaluate Corporate Social Responsibility (CSR) of spiritual tourism in building sustainable economy based on the local wisdom of Bali Tri Hita Karana. Data were qualitatively analyzed and obtained from literature reviews, observations, and in-depth interviews. The results showed that spiritual tourism emphasized sacred areas, the surrounding natural environment, and local community assets. This dependence developed a mutually beneficial relationship, subsequently leading to the CSR of Spiritual Tourism. The CSR based on the local wisdom Tri Hita Karana which create harmonious between the local people, environment, and investment.