درخت حوزه‌های تخصصی

Purpose: The purpose of the research was to understand the cross media electronic marketing process. In fact, with the emergence of virtual organizations, social network media marketing has become a basic need for the possibility of movement and continued developmentMethod: this research conducted using Grounded theory analysis. Snowball or targeted sampling is utilized to gather the required data. The qualitative part of this study was conducted based on the viewpoints of 24 university professors, marketing activists, experts, elites, managers, and employees of insurance companies. Collected interviews were analyzed in MAXQDA software. To achieve this goal, the collected interviews are evaluated using different coding methods as the main process. The interviews were entered into the MAXQDA software. Coding in data theory methodology is a process of conceptual abstraction by assigning general concepts (codes) to individual occurrences in the data.Findings: Based on the analysis, 104 primary codes, 18 core categories have been identified in 6 categories of the foundation's data. With the emergence of electronic commerce, organizations are changing their business. The proposed model shows that the digital era has changed the expectations of customers from communication with brands. Before social networks, mass media communication channels such as television and radio to brand managers. It allowed them to communicate with consumersConclusion: In the present research, based on the participants' viewpoints, the categories of management factors challenge, financial potential, communication potential, customer characteristics and welfare and comfort, finally, marketing techniques have been identified and it has been related to another broader category called causal conditions. Information technology and targeted marketing were identified as background conditions. Environmental factors and psychological factors of the clients were identified as intervening conditions. Research strategies include business improvement, knowledge and education, and finally innovation and creativity. Outcomes include customer loyalty, sustainability in customer relationships with the product and social media, beneficial word-of-mouth and viral advertising, customer satisfaction, and purchase intent.

This paper examines recent literature in the quest to uncover emerging patterns in the use of business intelligence in marketing. We conducted searches in pertinent academic journals and identified 1044 articles published between 2000 and 2023. To sift through this substantial body of work, we employed text mining techniques to extract pertinent terms in the realms of business intelligence and marketing. Additionally, we applied latent Dirichlet allocation modeling to categorize the articles into various pertinent topics. This analysis was performed within the domains of marketing and business intelligence. This approach enabled us to discover connections between terms and topics, which in turn allowed us to generate hypotheses regarding future research directions. To validate these hypotheses, we gathered and closely examined relevant articles. By pinpointing current research areas, this study underscores potential avenues for future investigation. The findings reveal that the predominant trend in business intelligence applications for marketing is the utilization of business intelligence systems, with a particular emphasis on marketing planning to enhance marketing strategies. Additionally, there is considerable interest in areas such as pricing models for marketing, enhancing brand value through effective social media marketing, employing predictive algorithms for customer data analysis, and harnessing big data for marketing analytics.