درخت حوزه‌های تخصصی

This article deals with developing a model of digital marketing with a focus on customer experience and with the aim of optimizing the customer management process, increasing the quality and length of the customer journey (increasing loyalty), and improving the consequences of the marketing process in companies, and seeks to answer this question. What is the digital marketing model with the customer experience management approach and what components does it include? The research method is mixed (qualitative-quantitative) and since a model for this issue is not available in past research, the first part of the research explores model extraction through qualitative methods (here, foundation data analysis) and to determine Relationships within the model quantitatively explain the model using quantitative methods (here structural equations). The method of collecting information in the qualitative part, in addition to conducting library studies, in the form of in-depth interviews with experts in the fields of information technology, marketing, and commerce, information technology policy, and actually business managers and stores that provide services and products through channels and digital tools in this section, the statistical sample limit was carried out by the snowball method (saturation to the end of the problem) and the quantitative part of the research and explanation of the model was through data collection with questionnaire tools and closed interviews from the customers of several digital businesses, which was done with the method 385 people were randomly selected and available using Cochran's formula. In the end, the main conditions, background conditions, intervening conditions, phenomena, strategies, and consequences affecting the digital marketing model with the customer experience management approach were extracted and the relationships between them were determined.

The asymmetry of information between managers and shareholders significantly affects the company's investment decisions and exacerbates the problems of agency. It seems that these problems in developing markets such as Iran are more than developed markets. This research is an exploratory study, and it aims at reviewing the theory of agency in Iran. In the present study, based on the research paradigm, first, data acquisition strategy is selected based on a qualitative approach, and then qualitative study and analysis, quantitative approach, and factor analysis approach have been used to confirm the validity of the extracted model. Statistical analysis of research data shows that among the hypotheses of agency theory, risk aversion, supervision, and reward are revised dimensions in Iran like examples of developing countries.The results confirm the existence of assumptions; 1. Conflict of interests of manager and owner, 2. Information asymmetry, 3. Reverse choice, 4. Ethical risk, 5. Maximizing the expected utility, 6. Forcing and 7. Failure to confirm the assumption is the ability to predict the future and receive information. due to the existence of information asymmetry, higher investment risks of minority shareholders and transparency problems, the lack of ability to predict the future and receive information is necessarily confirmed.