فتاح ناظم

Purpose: comprehensive quality management is the art of managing the entire complex for accomplishing the best outcome. Thus, the present research was done to identify the dimensions and elements of comprehensive quality management at Islamic Azad University. Methodology: The present research was an applied research of qualitative type. The research population consisted of experts in comprehensive quality management and evaluation at Tehran City; according to the principle of theoretical saturation, the sample size was estimated 12 individuals, chosen through snowball and purposive sampling methods. The research instrument was a semi-in-depth interview whose validity was confirmed through triangulation method, and its reliability, via interrater consistency coefficient, was estimated above 0.71. The data were analyzed through coding method in MAXQDA-2018 Software. Findings: The coding results suggested that comprehensive quality management at Islamic Azad University had three dimensions of internal, external, and academic quality development along with service assessment. The internal dimension included elements of leadership, curricula planning, the staff competence level, competent faculty members, assessment quality, quality of the physical atmosphere, educational equity, information technology quality, feedback on performance, the students’ competence level as well as the curriculum. The external dimension included cultural, social, economic, geographical – environmental elements. Finally, the dimension of academic quality and service assessment included elements of commercialization, skills, economic development, responsivity, value creation, as well as development of academic quality and service assessment. Conclusion: considering the dimensions and elements identified for comprehensive quality management at Islamic Azad University, the ground could be provided for accomplishing comprehensive quality management as well as achieving useful and excellent outcomes.

Purpose: Organizational citizenship behavior improves the organization's conditions and creates a competitive advantage, and on this basis, research on the development of organizational citizenship behavior education is very important. As a result, the current research was conducted with the aim of identifying affecting factors on the development of organizational citizenship behavior education and providing suitable managerial strategies. Methodology: In a descriptive study from type of qualitative, among the universal and organizational experts of Islamic Azad University of Fars province in the 2021-2022 academic years, number of 19 people were selected as a sample by purposive sampling method and according to the principle of theoretical saturation. The samples were subjected to a semi-structured interview, which their validity was confirmed by the triangulation method and their reliability was obtained by the agreement coefficient method between two coders 0.83. The data from semi-structured interviews were analyzed with open, axial and selective coding method in MAXQDA-2020 software. Findings: The results of the analysis showed that the affecting factors on the development of organizational citizenship behavior education had 35 indicators, 8 components and 3 dimensions. In this study, the dimensions were included individual factors with two components of citizenship knowledge and citizenship skills, organizational factors with three components of job satisfaction, organizational culture and job engagement and educational factors with three components of educational infrastructure, educational quality and employees as learners. Also, managerial strategies in the development of organizational citizenship behavior education were included 5 strategies of effective leadership, effective education, providing feedback and encouragement, applying guidelines and policies and promotion based on organizational citizenship behavior. Conclusion: According to the affecting factors on the development of organizational citizenship behavior education and the five identified strategies for it can be prepared the ground for improving and promoting the organizational citizenship behavior.

INTRODUCTION: Considering the importance and significance of organizational virtue in promoting the performance of organizations, the present study was conducted with the aim of establishing a model of organizational virtue in the Red Crescent Society of Tehran province. METHODS: This qualitative research is applied in terms of objective, which was conducted using the Grounded Theory approach. The study population includes academic members and experts of the RCS of Tehran province. Using purposive sampling method, data saturation occurs after 15 interviews with the experts. Data was collected by using semi-structured interview and data analysis has been done in three stages of open, axial and selective coding. FINDINGS: The results showed that organizational virtue in the RCS of Tehran province is influenced by five dimensions which are effective factors. Considering the facilitating factors of organizational virtue as contextual conditions; the factors that inhibit organizational virtue as intervening conditions; components and indicators of organizational virtue as approaches will promote the organizational virtue in the RCS of Tehran province as much as possible. CONCLUSION: The proposed model for organizational virtue in the RCS shows that five dimensions: optimism, empathy, trust, responsible leadership and ethics as the effective factors in promoting organizational virtue in the Society that considering contextual conditions, intervening conditions, actions and reactions will increase organizational virtue in the Society.

Purpose: The present study aimed to provide a structural model of creative problem solving in the managers of the Islamic Azad University of Tehran based on the decision: evaluation of the mediating role of organizational culture. Methodology: This research was an applied, descriptive-correlational study. The statistical population of this study included all managers of the Islamic Azad University of Tehran in the academic year 1398-1397 that from the mentioned population with a volume of 1300 people, using Krejcie and Morgan table, 297 people were selected by cluster random sampling. The data were collected using the Creative Problem Solving Questionnaire of Basader Managers (1995), Scott and Bruce Decision Making (1995) and Edgarschin (2004) Organizational Culture. Structural equation modeling was used to analyze the data. Findings: The results showed that decision making and organizational culture significantly predict creative problem solving in the managers of Islamic Azad University of Tehran and organizational culture mediates the relationship between decision making and creative problem solving in the managers of Islamic Azad University of Tehran. he does. Conclusion: Decision making and creativity is one of the most central processes in organizations, especially in educational environments and is considered as the main task of managers at all levels.

Purpose: The purpose of this study was to identify the dimensions and components of organizational agility based on human resource development to provide a model of organizational agility in the Islamic Azad University of Tehran. Methodology: The present study was a mixed type (quantitative and qualitative) and at the same time it was an applied research. In this regard, the statistical population of the study includes all employees of the Islamic Azad University of Tehran in 2015- 17, which was about 6735, and using Morgan table and Cochran's formula and multi-stage cluster sampling method and relative 386 employees of the university as The sample size was considered. Data collection method was based on a researcher-made questionnaire, research literature and semi-structured interviews. And Cronbach's alpha coefficient of research tool was calculated 0.919. After distributing and collecting the questionnaires, reviewing the information and testing the hypotheses was done using structural equation modeling and SPSS, LISREL software. Findings: Finally, the research findings confirmed the five dimensions, strategic, information technology, human, organizational and cultural, as dimensions affecting organizational agility based on human resource development. The results showed that the strategic dimension of the highest average and dimensions of information technology and human, organizational and cultural are in the next ranks. Finally, confirmatory factor analysis showed that the dimensions of organizational agility based on human resource development up to 71.282%, the variance of existing indicators of organizational agility based on human resource development explains. Conclusion: From the perspective of the studied sample, respectively, dimensions: strategic, information technology, human, organizational and cultural in the scale of measurement (1 to 4) have been important to a large extent and very much in organizational agility based on human resource development.