درخت حوزه‌های تخصصی

Although employee citizenship behavior has significant effect on quality of service delivery and consequently on creating superior tourist experience and competitive advantage for tourism businesses and destinations, but tourist citizenship behavior can facilitate reaching these goals, specifically through value co creation. In spite of that, most studies concentrate on employees’ citizenship behavior ignoring behaviors of travelers. Therefore, present study seeks to identify dimensions of tourist citizenship behavior of cultural heritage tourists traveling through tours. The statistical population of this study encompasses all inbound tourists who have visited Iran as cultural heritage tours. 384 people yield as a sample of population, through convenient sampling. To ensure the validity, the questionnaire was examined by experts and confirmed, similarly reliability via Cronbach’s Alpha coefficient. The data analysis was conducted in SPSS software via confirmatory factor analysis. Findings revealed 11 dimensions of tourist citizenship behavior including: cooperation, establishing peace and intimacy, sacrifice, patience and sympathy, active participation, support, recommendation, aid and assistance, establishing order, compensation and interpersonal interaction. Based on findings of current research, citizenship behavior in cultural and heritage tourism can enrich their experiences since fosters co creation of value and also active participation cultural heritage tourists, moving towards creative tourism. Tourism businesses and destinations managers should pave the way for expressing these behaviors, creating excellent experience for tourists in addition to co creation of value with them.

Mystical tourism could have a significant role in the development of tourism industry. It is also possible to achieve a significant contribution by investing in the pristine sector of mystical tourism and create an authentic Iranian mystical cultural space. Considering the characteristic of a mystical tourist, which is generally spiritual and cognitive issues, gaining inner peace and the meaning of existence, it should be taken into consideration in branding a mystical destination. For this reason, this research tries to investigate The effect of visiting the mystical destination brand on love and fascination with the destination brand. In addition, the cultural destination of tourism can be created with a strong relationship between tourism and culture. Attarnishaburi tomb is one of the potential tourist areas that has the ability to attract tourists at the national and international level with unique historical, cultural, and religious features. The current research was conducted on the people who visited the tomb of Atar Neishaburi in the winter of 1400. Among the current population, 348 people were selected as a research sample based on Cochran's formula with the available sampling method. Statistical calculations were performed by SPSS and Amos software, and the structural equation modeling method was used to check the conceptual model of the research. The findings of the research indicate that brand awareness in mystical tourism according to the criteria of expectation from the brand, consumer brand allocation, secrets, sensitivity to the brand, intimacy and interest in the brand, respect for the brand, in terms of the fit of the tourist with The destination brand creates a positive and meaningful impact. The presence of an important relationship between tourists and the brand, with enjoyable experiences gained from the brand, creates more trust in the brand. The experiences created in connection with the brand can have potential positive effects on trust and satisfaction with the brand. One of the most important tasks of brand managers is to understand a set of associations around the brand because it can be valuable in the brand.