نورمحمد یعقوبی

INTRODUCTION: In recent years, the community-oriented approach has been proposed as one of the approaches used in crisis management. Therefore, this study aimed to identify the factors affecting community-oriented crisis management in Iran. METHODS: Initially, the subject of the study was defined and initial exploratory and library studies were conducted. Subsequently, the relevant factors and components were identified through the Delphi method and a researcher-made questionnaire and were then provided to the experts to give their opinions. These factors and components underwent analysis by statistical methods after that the qualitative and quantitative corrective opinions of the experts were received. Finally, the experts' consensus was reached regarding the appropriateness of the model, components, and the combination of factors. The study population in this section consisted of 28 academics and professionals familiar with the subject selected using a judgmental sampling method. Subsequently, to test the model, a researcher-made questionnaire was distributed among 353 selected individuals of the local community of South Khorasan Province, Iran, who were selected by random clustering method. The collected data in this section were analyzed in Smart PLS software (version 3) using confirmatory factor analysis. FINDINGS: The research findings included the validation of the model through the Delphi method and the test of the final model through confirmatory factor analysis. CONCLUSION: The results showed that four categories of preventive, preparatory, confronting, and reconstructive factors were effective on community-oriented crisis management, among which, preparatory factors with an impact factor of 33.5 had the greatest impact on community-oriented crisis management.

This study was carried out aimed to identify and prioritize the factors affecting the acceptance of electronic services from the perspective of the Iranian citizens. The present study is considered as an applied-developmental research in terms of purpose and qualitative and quantitative research in terms of method. Library studies, interviews, and questionnaires were used to collect data. The questionnaire had face validity and Cronbach's alpha and composite reliability were used to estimate its reliability. The statistical population related to the qualitative study, included professors in the field of e-government and active executive experts working in the Ministry of Communications and Information Technology, the Administrative and Employment Organization, and the Management and Planning Organization are 17 people who were selected using targeted snowball sampling. The statistical population related to the quantitative study, included the Iranian citizens, 384 people were selected from the infinite population according to Morgan's table and were examined according to the infinite statistical population. LISREL software, SPSS and one-sample t-test were used to analyze the data. According to the results, the factor of citizens 'efficiency, perceived usefulness, perceived ease have the greatest impact on the acceptance of electronic services from the citizens' point of view, respectively.