عباس طلوعی اشلقی

Competency management and development are vital tools to increase competition in organizations and the goal of the competency-based approach is to "determine the competencies needed by top people in key positions across the organization, efforts to close competency gaps through effective selection and training and ensuring that good performance is recognized and rewarded." Now, considering the increasing role of state banks as the most important financial and economic institution in the construction of the country, the present study seeks to provide an intellectual capital model with a competency approach of managers in state banks and intends to enumerate the dimensions of the main and important competencies of the managers of state- banks to help senior executives of state banks identify the right people, with the advent of the information technology revolution, the global economic paradigm changed dramatically after the 1990s. In today's economy, knowledge, as the most important asset, has replaced financial and physical capital. Intellectual assets are non-competitive assets. Unlike physical assets that can only be used to do a particular task at a particular time, intellectual assets can be used simultaneously for several specific purposes. This ability is one of the most important criteria for the superiority of intellectual assets over physical assets. This research seeks to provide an intellectual capital model with a competency approach of managers in state banks. Based on the findings, intellectual capital can be influenced by the factors of customer capital, social capital, structural and human capital, knowledge capital, foreign capital, domestic capital, spiritual capital, technical capital and communication capital. The components and indicators related to each of the mentioned dimensions have been discussed separately in the previous pages. Based on in-depth semi-structured interviews with experts, it can be concluded that: human capital, structural capital and social capital as the first to third priorities are the dimensions of the intellectual capital model of state-owned banks with the competency approach of managers.

Introduction: Academic transgression (AT), as any behavior, belief, or condition that violates a social and academic norm, is a serious problem threatening academic integrity, especially when committed by faculty members, who are supposed to be educational role models. Societies employ social control means to respond to, prevent or reduce transgressive acts, to maintain social order and morality. The current study aimed to examine the perceived effects of self-control, job satisfaction, and life satisfaction, as social control means, on five types of interpersonal, educational, research, organizational, and sexual ATs among faculty members, and also to measure perceived prevalence of these transgressions in Iranian higher education. Material & Methods: A modified version of “perceived causal relations” methodology was adopted to study the perceived relations between reciprocal pairs of the variables. Network analysis was employed to analyze the data gathered from faculty members via an online questionnaire. Results: The results demonstrated that faculty member participants perceived high effects of their self-control, job satisfaction, and life satisfaction on decreasing ATs, particularly interpersonal, organizational, and educational ATs. Conclusion: As faculty member participants perceived high prevalence of all types of ATs in Iranian academia, there is an urge to consider new policies to employ effective social control means suggested in this research, especially self-control, to reduce, and even restrain the perpetration of these transgressions. We also suggest perceived causal relations as a useful and strong methodology to conduct research on sensitive topics, especially, transgression and crime

Insurance companies are among the service organizations, which maintain close relationships with their clients by providing insurance services. Clients are the most important resource for service companies. And profitability of insurance companies undoubtedly hinges on clear analysis of client satisfaction and improved productivity of service providers. An important factor of client satisfaction with insurance services in insurance companies is short policy issuance lead time. Insurance companies have rarely paid enough attention to this problem; therefore, this paper aims to provide a strategy for improving policy issuance lead time by simulating the existing system and observing simulation results. After a software model was developed, the discrete-event simulation (DES) results were analyzed. Then model validation tests were conducted. After a valid simulated model was developed, it was decided to design system improvement scenarios. According to the results, policy issuance lead time decreased by changing each of these parameters: the number of operators issuing insurance policies, client referral time to a specialist, specialized test response time, and insurance representative referral time to a policy issuance center. As a result, the service process improved, and productivity increased. This indicates the effectiveness of the DES technique and expansion of operations research methods in the service industry.