Insurance

Insurance companies are among the service organizations, which maintain close relationships with their clients by providing insurance services. Clients are the most important resource for service companies. And profitability of insurance companies undoubtedly hinges on clear analysis of client satisfaction and improved productivity of service providers. An important factor of client satisfaction with insurance services in insurance companies is short policy issuance lead time. Insurance companies have rarely paid enough attention to this problem; therefore, this paper aims to provide a strategy for improving policy issuance lead time by simulating the existing system and observing simulation results. After a software model was developed, the discrete-event simulation (DES) results were analyzed. Then model validation tests were conducted. After a valid simulated model was developed, it was decided to design system improvement scenarios. According to the results, policy issuance lead time decreased by changing each of these parameters: the number of operators issuing insurance policies, client referral time to a specialist, specialized test response time, and insurance representative referral time to a policy issuance center. As a result, the service process improved, and productivity increased. This indicates the effectiveness of the DES technique and expansion of operations research methods in the service industry.

One of the innovations that has been formed in the insurance industry in recent years is transfer the risk to the capital markets. Today, this possibility is provided by issuing insurance bonds and Catastrophe bonds, which are a most important type of insurance-linked securities (ILS), can redress inefficiency in the insurance industry.Today, more and more Catastrophe (CAT) bonds are being issued worldwide, which is welcomed by investors and insurance companies. On the other hand, traditional insurance solutions to cover the risks of Iran's oil and gas industry is not efficient and sufficient and using CAT bonds to transfer risks of this industry to capital markets is a necessary and inevitable issue.The aim of this research is to identify effective factors for issuing Catastrophe bonds in Iran's oil and gas industry. On this basis and after reviewing the literature through library studies, 33 factors were identified in the form of seven categories, based on the similarities. Then, based on Delphi method, experts were asked to express their opinions through an iterative questionnaire. After take the experts' opinions in every round, the statistics analysis was performed and the Delphi process was stopped in the third round. Based on the results, the number of 32 factors in six categories with the titles Legislation and Amendment of the Rules, Knowledge Management, Process Management, Transparency, Creation and Strengthening of Software Platforms and Cultivation were approved by experts and identified as effective factors for issuance of Cat bonds in Iran's oil and gas industry.