درخت حوزه‌های تخصصی

Technological development, especially over the past few years has influenced the quality of human lives considerably. According to the World Tourism Organization, the internet plays a crucial role in tourism, since it provides an opportunity for access to tourists across the world and it has the most audience compared to conventional media. Therefore, the main objective of this research is to study the short videos created on the Instagram platform for sustainable cross-cultural communication management in the cases of Iran and Oman. Among 50 Instagram pages related to Iran and Oman, only 10 pages were selected based on defined criteria and were studied using the thematic analysis method. The main discovered themes were commercial tourism (which includes sub-themes of company registration, exports, imports, skilled workers immigration); cultural tourism (which includes sub-themes of cultural similarities, cultural differences, and diplomatic relations between two countries); medical tourism (including sub-themes of Shiraz medical centers, Tehran medical centers, Ramsar health tourism, and the unknown destinations of health tourism in Iran); recreational tourism (which includes sub-themes of cruise ships, recreational Islands, desert tours, culinary tourism and restaurants, the unknown sights of Oman, and recreational tourism in Iran) and lastly ecotourism (including sub-themes of ecotourism in Iran and Oman). In general, all the discovered themes were about the sustainable cross-cultural communication between Iran and Oman.

This research aims to design an open banking model using a grounded theory approach in bank Saderat Khorasan Razavi. The current research is exploratory in nature and mixed-in approach. This research was carried out in two stages among the research projects of the combined method. For this purpose, it collects qualitative data first. In this section, the indicators were identified through reviewing existing documents, papers, and articles and semi-structured interviews with experts, and the grounded theory method was used to select the identified indicators. Open and axial coding was done and a visual pattern was designed. In second stage was the quantitative part of the research, after the final research model was identified in the qualitative part and the components and indicators of each component were determined, the final questionnaire included all dimensions and components of the identified model based on the five-choice Likert scale and based on dimensions and the components of open banking in the country's banking industry were compiled and distributed among sample people and data were collected. The statistical population in the qualitative part of the research and the process of identifying dimensions and components of open banking in the country's banking industry included organizational experts, these people included senior managers, deputy managers, middle managers, and senior experts. The statistical population in the quantitative part included all managers and senior experts of open banking in the country's banking industry. According to the obtained results, the consequences with an average rank of 2.63 are the priority. Intervening factors with an average rating of 2.55 are the second priority. The central phenomenon with an average rank of 2.43 is the third priority. Contextual factors with an average rank of 2.40 are the fourth priority. Strategies are in the fifth priority with an average rank of 2.39. Causal factors with an average rating of 2.38 are the last priority.

As the digital landscape continues to reshape the banking industry, understanding the factors influencing customer loyalty in online banking becomes paramount. This study investigates the intricate relationships between e-satisfaction, e-loyalty, and the moderating effects of consumer perceived risk and skill. Drawing on a sample of 168 customers from selected branches of Bank Mellat in Mashhad, statistical analyses were conducted using SPSS and Smart-PLS. The results reveal a direct and positive impact of e-satisfaction on e-loyalty, elucidating the fundamental role of customer contentment in fostering loyalty in the online banking domain. Moreover, the study uncovers a nuanced interplay, demonstrating that the relationship between e-satisfaction and e-loyalty is contingent on the levels of consumer perceived risk and skill. High perceived risk and low skill levels diminish the impact of e-satisfaction on e-loyalty, highlighting the need for tailored strategies for these customer segments. This research contributes to the evolving understanding of e-loyalty dynamics, emphasizing the significance of customization, security, convenience, delivery, communication, and website aesthetics in shaping customers' e-loyalty. The findings provide actionable insights for banking institutions to refine their online platforms, fostering a more personalized, secure, and engaging digital banking experience to enhance customer loyalty.

Purpose: In the present research   the relationship between the dimensions of mental image, brand awareness and brand recognition in attracting customers, has been investigated and analyzed with   marketing of electronic services (the case study of Iran Postbank) especially taken into account. E-marketing has greatly facilitated the banking operation.Method: This research is applied in terms of purpose and descriptive-survey and correlational as regards the nature of data collection. The statistical population of the research includes managers and senior supervisors of Iran Postbank. The sample size of the research is 168 people, and simple sampling method was used, and 117 people were selected for the research. A questionnaire was used to collect data. The validity of the questionnaire was confirmed through content validity and its reliability using Cronbach's alpha coefficient. To analyze the data, structural equation modeling was used with the help of PLS ​​software.Findings: The results of this research showed that the variables of mental image, brand awareness and brand recognition have a significant and positive impact on the marketing of electronic services, also the marketing of services has a positive and significant impact on customer attraction and the marketing of electronic banking services will increase customer attraction.Conclusion: Given the increasing competition among Iranian banks and the challenge of attracting new customers and keeping current customers, as discussed in this research, brand awareness is one of the most important factors affecting customer attraction in the bank.

Purpose: Due to the importance of creating competitive advantages, the present study was conducted with a view to validating the pattern of digital marketing capabilities affecting the development of new Abadan petrochemical products. The present research is applied in terms of purpose and has been done with a survey method.Method: The type of research is quantitative. The data collection tool was a questionnaire with 50 questions. Confirmatory factor analysis was used for the validation of the questionnaire as well as Cronbach's alpha coefficient.Findings: Findings showed that the value of confirmatory factor analysis (t-value) for all 5 paths of the model is greater than 1.96 and the significance of the test is less than 0.05, so with a 95% confidence level causal factors affect the main category (marketing capabilities for new product development) by 0.705; The main category (marketing capabilities for new product development) has an impact on strategies of 0.379; Intervening factors affect strategies by 0.129; Underlying factors affect strategies by 0.457; Finally, strategies have an impact on outcomes of 0.849Conclusion: The results show that the innovation, customer orientation, marketing technologies improvement, research and development capabilities and communication capabilities are confirmed. Also they emphasized as causal dimensions and the basis of digital marketing. Finally, the board diversity is confirmed as the underlying dimensions and platform of digital marketing.