درخت حوزه‌های تخصصی

The objective of this study is to understand the customer journey in technology product adoption by exploring the experiences and perspectives of individuals who have recently adopted new technology products. This research aims to identify key themes and factors influencing the customer journey from initial awareness to ongoing engagement and retention, providing insights to enhance customer experiences and inform marketing strategies. This qualitative study employed semi-structured interviews with 20 participants selected through purposive sampling to ensure diverse representation. Participants included individuals who had recently adopted technology products within the past six months. Data collection continued until theoretical saturation was reached. The interview transcripts were analyzed using NVivo software, following an inductive approach to identify patterns and themes. The analysis revealed three main themes: Awareness and Decision-Making, First-Time Use and Learning, and Ongoing Engagement and Retention. Initial awareness was driven by advertising, social media, and word-of-mouth, while decision-making was influenced by peer recommendations, brand reputation, and price sensitivity. The first-time use phase highlighted the importance of intuitive design and support resources. Regular updates, community engagement, and product reliability emerged as critical factors in ongoing engagement and retention. Participants valued seamless omnichannel experiences, personalized marketing efforts, and robust support systems. The study underscores the significance of personalized, seamless customer journeys in technology product adoption. Businesses should focus on integrating physical and digital touchpoints, leveraging AI for personalized experiences, and maintaining active user communities to enhance customer satisfaction and loyalty. Addressing cultural nuances in global markets and managing digital signals effectively can further optimize the customer journey. These insights provide valuable guidance for businesses aiming to improve customer experiences and foster long-term engagement in the competitive technology market.

The aim of this paper is to explore young people’s perceptions of spirituality as well as analyzing the role that spirituality plays in their wellness and travel. The work builds on previous studies that examined young peoples’ attitudes to spirituality, as well as research that examined cross-cultural differences in understandings of spirituality. The research draws on questionnaire data (a sample of 227) that was collected in two languages from young people in Generations Y and Z aged 18-39. The questionnaire was designed in English but was also translated into Mandarin Chinese. Both generations and cultural/language groups view spirituality as more connected to the self or nature than to religion or God. Attention to religion and spirituality scored much lower than other lifestyle and wellness domains. When travelling, the desire to engage in religious and spiritual activities were also ranked low compared to other activities. The data shows that young people tend to define spirituality more in relation to their own self and nature than to religion. Spirituality is ranked relatively low compared to other domains of wellness. However, although religious and spiritual motivations and benefits are ranked lower than some other experiences during travel, many young people prioritize trips that involve better connections to nature and the self, which reflects their original definitions of spirituality.