درخت حوزه‌های تخصصی

Insurance companies are among the service organizations, which maintain close relationships with their clients by providing insurance services. Clients are the most important resource for service companies. And profitability of insurance companies undoubtedly hinges on clear analysis of client satisfaction and improved productivity of service providers. An important factor of client satisfaction with insurance services in insurance companies is short policy issuance lead time. Insurance companies have rarely paid enough attention to this problem; therefore, this paper aims to provide a strategy for improving policy issuance lead time by simulating the existing system and observing simulation results. After a software model was developed, the discrete-event simulation (DES) results were analyzed. Then model validation tests were conducted. After a valid simulated model was developed, it was decided to design system improvement scenarios. According to the results, policy issuance lead time decreased by changing each of these parameters: the number of operators issuing insurance policies, client referral time to a specialist, specialized test response time, and insurance representative referral time to a policy issuance center. As a result, the service process improved, and productivity increased. This indicates the effectiveness of the DES technique and expansion of operations research methods in the service industry.

The present research aims to design strategic management model in technical and vocational training. The research has qualitative design and for data analysis and classification, thematic Analysis Method (Thematic Network) was applied. The statistical population of the study consisted of experts of the Iran Technical and Vocational Training Organization. The number of 13 participants were selected by purposive method based on experience and expertise criteria. For data collection, the structured and semi-structured interview were used. The data collection process was performed using theoretical saturation technique until it reached the iteration and saturation stage. For data validation, triangulation method was used. Content validity index (CVI) and Content Validity Ratio (CVR) were used to decision making and assess the consensus of experts and to evaluate the reliability, Holstein coefficient was considered. At the end of the thematic analysis process, the conceptual model of research was designed based on the themes extracted and the theoretical foundations of the research. Results showed that number of eight inclusive themes, including strategic goals, external environment analysis, internal environment analysis, strategic analysis, educational goals, technical and vocational training plans, implementation of technical and professional training and evaluation plans, as well as 33 organizing themes and 160 basic themes were recognized for the strategic management model in technical and vocational training. According to results, this model can provide promisingly a suitable framework for strategic management execution in skill training.