تاثیر شدت رقابت بر عملکرد سازمانی با نقش مدیریت منابع انسانی راهبردی و تصویر برند (مورد مطالعه: هتلهای استان مازندران) (مقاله علمی وزارت علوم)
درجه علمی: نشریه علمی (وزارت علوم)
آرشیو
چکیده
پژوهش حاضر به تاثیر شدت رقابت بر عملکرد سازمانی با توجه به متغیر تصویر برند و مدیریت منابع انسانی راهبردی می پردازد. ﭘﮋوﻫﺶ حاضر ﺑﺮ اﺳﺎس ﻫﺪف یک پژوهش کﺎرﺑﺮدی و از ﻧﻈﺮ ﺟﻤﻊآوری دادهﻫﺎ، ﭘیﻤﺎیﺸی - ﺗﻮﺻیﻔی اﺳﺖ. جامعه آماری پژوهش، هتل های استان مازندران می باشد که از طریق نمونه گیری تصادفی، اطلاعات از 32 هتل بصورت پرسشنامه جمع آوری و ﻣﻮرد ﺗﺠﺰیﻪ و ﺗﺤﻠیﻞ ﻗﺮار ﮔﺮﻓﺖ. برای ﺗﺠﺰیﻪ و ﺗﺤﻠیﻞ دادهﻫﺎی ﺟﻤﻊآوری ﺷﺪه و اﻧﺠﺎم ﺗﺤﻠیﻞ ﻋﺎﻣﻠی ﺗﺎییﺪی و آزﻣﻮن الگوی پژوهش از ﻧﺮم اﻓﺰارPLS و ﻫﻤﭽﻨیﻦ ﺑﻪ ﻣﻨﻈﻮر ﺑﺮرﺳی ﭘﺎیﺎیی و آمار توصیفی از ﻧﺮم اﻓﺰار SPSS اﺳﺘﻔﺎده ﺷﺪه اﺳﺖ. نتایج تحلیل داده ها با نرم افزار پی ال اس نشان داد که شدت رقابت تاثیر مثبت و معناداری بر راهبرد تصویر برند دارد و تصویر برند نیز تاثیر مثبت و معناداری بر عملکرد سازمان دارد. همچنین نتایج تحلیل نشان می دهد که شدت رقابت تاثیری بر مدیریت منابع انسانی راهبردی ندارد و همچنین مدیریت منابع انسانی راهبردی نیز تاثیر معناداری بر عملکرد سازمان ندارد.The Effect of Competitive Intensity on Organizational Performance with the Mediating Role of Strategic Human Resource Management and Brand Image: A Study of Mazandaran Hotels
ExtendedThis study aims to evaluate the effect of competitive intensity on organizational performance. Researchers believe brand image and strategic human resource management may mediate this effect. This is an applied descriptive survey on a random sample of Mazandaran hotels. The sample consists of thirty-two hotels out of forty-eight total populations. We conducted the survey on a questionnaire contains thirty-eight factors. A partial least squares(PLS) confirmatory factor analysis (CFA) is used to verify the factor structure of observed variables. While indirect positive effect of competitive intensity on organization performance with mediating role of brand image is reported, similar role for strategic human resource management as a is not supported. As a result of this effect, customer interest must be in the center of all other hotels marketing activities. The establishment of online reservation systems and to keep on updating website assist preferable expression of customer interest. Introduction Today fast pacing global businesses environment forces companies seek competitive advantages. Directors needs to improve organizational performance while they adopt external environment. It seems that human resource and brand strategies are among most influential adaptors. Competition among hotels as a main part of tourism industry is improving. Successful hotels keep on customer satisfaction as their secret of competitiveness. They spend more money on service innovation and operation creativity. Regards to other tourism advances, the progresses of Iran developing hotel industry are acceptable. Iran has prized and well-known hotels who try to serve foreign tourist with best quality. Mazandaran modern hotel industry has begun with Ramsar hotel construction in 1927. It is the most popular place of destination among other states. Weak branding, and lack of innovate beside insufficient training are believed as the main challenges for industry improvement. This study aims to evaluate effect of competitive intensity on organizational performance. Researchers believe brand image and strategic human resource management may mediate this effect. This study aims to evaluate effect of competitive intensity on organizational performance concerning brand image and strategic human resource management. Materials and Methods This is an applied descriptive survey on a random sample of Mazandaran hotels. The sample consists of thirty-two hotels out of forty-eight total populations. We conducted the survey on a questionnaire contains thirty-eight factors. A partial least squares(PLS) confirmatory factor analysis (CFA) is used to verify the factor structure of observed variables. Regards to literature review a theoretical framework was developed. As it is shown in below illustration, the model consists of four related variables. Discussion and Results Indirect positive effect of competitive intensity on organization performance with mediating role of brand image is reported. indirect positive effect of competitive intensity on organization performance with mediating role of HR strategic management is not verified. As expected, competitive intensity is significantly related to brand image with 2.07 t statistic and 0.41 coefficient. Furthermore, brand image is significantly related to organizational performance with 2.73 t statistic and 0.46 coefficient. On the other site, while competitive intensity is not significantly related to HR strategic management with 0.38 t statistic, HR strategic management is not significantly related to organizational performance with 1.92 t statistic as well. Conclusions It is concluded that customer interest must be in the center of all other hotels marketing activities Alongside Altuntaş et al (2014), and Lahap et all (2016), and Ryu et all (2008) conclusions. The establishment of online reservation systems and to keep on updating website assist preferable expression of customer interest. The evidence pointed to the conclusion that Yaman et all (2011) theory of relationship between HR strategic management and organizational performance is not work in our research domination. Keywords: Competitive Intensity, Brand Image, Strategic Human Resource Management, Organizational Performance. References Chan, R.Y.K; He, H; Chan, H. K. and Wang, William Y.C. (2012). Environmental Orientation and Corporate Performance: The Mediation Mechanism of Green Supply Chain Management and Moderating Effect of Competitive Intensity. Industrial Marketing Management , 41: 621–630. Chand, Mohinder (2010). The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry, The International Journal of Human Resource Management , 21(4): 551–566. Farhanghi, A., Abbaspour, A. and Abachian Ghassemi, R. (2013). The Effect of Information Technology on Organizational Structure and Firm Performance: An Analysis of Consultant Engineers Firms (CEF) in Iran. Procedia - Social and Behavioral Sciences , 81: 644 – 649. Findikli, M. A; Yozgat, U. and Rofcanin, Y. (2015). Examining Organizational Innovation and Knowledge Management Capacity, The Central Role of Strategic Human Resources Practices. Procedia - Social and Behavioral Sciences, 181:377 – 387. Lahap, J; Ramli, N. S., Mohd Said, N. and Mohd Radzi, S. (2016). A Study of Brand Image towards Customer’s Satisfaction in the Malaysian Hotel Industry. Procedia - Social and Behavioral Sciences , 224(2016):149 – 157. Lopez-Costa, J. A. and Munoz-Canavate, A. (2015). Relational Capital and Organizational Performance in the Portuguese Hotel Sector (NUTS II Lisbon). 4th World Conference on Business, Economics and Management, 26(2): 64-71. Mahapatra, S. K, Das, A. and Narasimhan, R. (2012). A Contingent Theory of Supplier Management Initiatives: Effects of Competitive Intensity and Product Life Cycle. Journal of Operations Management , 30(3): 406-422. Mohajerani, P. and Miremadi, A. (2012). Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran. International Journal of Marketing Studies , 4(3): 134-152.
تبلیغات
