درخت حوزه‌های تخصصی

This study aims to investigate the effect of advertising on expectations and perception of the brand with emphasis on the mediating role of customer experience management in the insurance industry. The present study is an applied research in terms of purpose. In terms of data collection method, it is a descriptive correlation and because the data were collected at a specific time, it is cross-sectional. Also, the main data for testing research hypotheses were collected in the field using a questionnaire. The statistical population of the present study consisted of customers of the insurance industry in Tehran. In order to determine the sample size, the principles of sample size in multivariate regression analysis were used to determine the sample size in structural equation modeling. The sample size was 385. The reliability and validity of the questionnaire were confirmed using face validity and reliability using confirmatory factor analysis, Cronbach's alpha coefficient and combined reliability. SPSS and LISREL software were used to analyze and test the research hypotheses. Findings from this study showed that advertising has a positive and significant effect on perception, brand expectation and customer experience management. Customer experience management also has a positive and significant effect on brand perception and expectation. Other findings of this study pointed to the positive and significant effect of the mediating role of customer experience management variable in the relationship between advertising and perception and expectations of the brand. Considering the findings of this study, advertising had the greatest effect on the customer experience. Also, the mediating effect of customer experience management variable in the relationship between advertising and brand perception was greater than the direct effect of advertising on brand perception.

The purpose of this study is to investigate the effect of competitive advantage strategies on customer loyalty with the mediating role of customers brand identification and brand awareness in the insurance industry. The study methodology is descriptive-correlational and the statistical population were Parsian Insurance brand customers in Rasht, Lahijan and Bandar Anzali cities. By the use of Morgan table, the sample size were 384 people which finally we selected 389 people by the use of random sampling method. The main dimensions of the research questionnaires were competitive strategies of differentiation, cost leadership, brand identification, brand awareness and customer loyalty. In order to analysis the data we used SPSS 22 and Smart PLS 2 software. The results indicated that differentiation strategies has meaningful and significant effect on customer loyalty and also the mediating roles of brand identity in the relationship between differentiation and customer loyalty and also in the relationship between cost leadership and customer loyalty were confirmed, but the relationship between cost leadership on customers loyalty and the mediating role of brand awareness in the relationship between differentiation on customer loyalty and cost leadership on customer loyalty were not confirmed. 

Hajj pilgrimage is one of the divine duties that is held every year by pilgrims. In addition to the jurisprudential issues of Hajj, the pilgrimage of Hajj has many individual, social, and political effects. This pilgrimage provides an opportunity for the pilgrims to gain spirituality. Anther role of Hajj is to create a platform for Muslims around the world to get to know each other. Professor Morteza Motahhari, as an Islamic thinker, believes that Hajj pilgrimage has great potentials for creating spirituality among Muslim societies. There is an international place (Kaaba) that belongs to all the believers of the world and also the same religious identity of the pilgrims of this holy house and some of the practices of this pilgrimage have the capacity to create real unity among Muslims. This research tries to study the role and position of Hajj pilgrimage in Professor Morteza Motahhari's thoughts by descriptive-analytical method and review the capacities of Hajj pilgrimage in creating spirituality from the perspective of Professor Morteza Motahhari.

Nowadays, the generated and shared content on tourist perceptions in social media is considered a fresh and far-reaching way to introduce the concept of the destination image. Destination decision-makers attempt to use this content to provide a deep understanding of tourism supply and demand. Marketers have to be particular about it when defining a proper destination image. In this regard, many researchers have emphasized the importance of using social media to tap into tourists’ perceptions of destination because it not only helps to deepen the administrators’ understanding of the demands of this type of tourism and to propose new approaches to determine the customers’ preferences in destination marketing but also directs new products and services to satisfy the tourists to a greater extent. Depending on the type of tourism, the contexts and criteria for this kind of virtual investigation are different. For example, in cultural destinations, tourists’ perceptions of tangible and intangible cultural heritage and services and products offered in virtual contexts are regarded as a tool to assess the tourists’ perceptions of that destination. The present study assumes that a holistic approach toward the analysis of tourist perception in the virtual sphere could be a well-qualified alternative to determine tourists’ wants in cultural destinations. Content analysis, which is a practical method in analyzing visual and textual data and  therefore is quite pertinent to the analysis of tourist perceptions, was adopted as the data analysis instrument in this study. To collect the data, two frequently-visited and widely-used websites with easy access to tourists’ comments, namely TripAdvisor and Flickr , were selected so that tourists’ experiences and perceptions could be gathered more authentically and conveniently. The findings demonstrated that the analysis of perceived authenticity of cultural destinations in Iran could provide the content required to create a destination image for purposeful marketing in Iran. Perceived Authenticity was categorized into three main themes: emotional, sensational, and rational.

In Mysticism, traveling and journeys are considered the essentials for self-knowledge, evolution, and theology. This research with a descriptive-analytical method tries to analyze the life, writings, and the legacy of Rumi - as one of the most prominent and influential mystics of history - in order to shed light on the concept, the roots, and the results of the journey from his point of view. In Rumi’s mysticism, the journey can be evaluated from a physical or spiritual aspect, and this term is usually accompanied by the concepts of separation and distance in his poetry. Rumi sometimes considers the journey as the reason behind this separation, while he sometimes considers it as its solution. The concepts of ‘whirling’ and ‘returning to one’s origins’ are among the other themes intermingled with the journey in his mysticism. These concepts can still be observed after hundreds of years in the ‘Sama Dance’ rituals in Konya. In general, Rumi considers movement, journey, and transformation as the basis for evolution and the transcendence of the human soul.