درخت حوزه‌های تخصصی

Recently, significant technological changes, greater customer demand and the rise of new business models have triggered a rapid increase in electronic service (e-service) innovations. Now, innovation in the provision of e-services has become one of the priorities of managers in order to gain a competitive advantage. However, few studies so far have explored the determinant factors needed in the organization in order to innovate and implement e-services. The purpose of this study is to provide a comprehensive framework that integrates the multiple factors of e-service innovation. Using the qualitative meta-synthesis research method and after a systematic review of the literature and examination of 61 articles, all factors needed for innovation in e-services have been identified and classified in 4 capabilities, 9 concepts, and 30 codes. The results show that e-service innovation depends on networking, informational, operational and supporting, and strategic capabilities. These capabilities create the required platform for innovation in e-services in the organization. This study contributes to current e-service researches by offering theoretical advances related to innovation in e-services. Furthermore, the capabilities, concepts, and codes identified in this study would be useful as a comprehensive conceptual framework for developers of e-service innovation to plan and evaluate their related initiatives.

This study aimed to investigate the impact of the hospital information system (HIS) on nurses' satisfaction in Iranian public hospitals and to examine the moderating effect of computer literacy. The study population consisted of nurses working in public hospitals in Iran. A sample of 385 Iranian public hospitals was surveyed and a total of 1912 questionnaires were collected over 9 months. The analytical method used to empirically test the proposed hypotheses was the SEM technique using SmartPLS3. Results showed that all four variables of nurses' attitude, system quality, information quality, and service quality had significant positive effects on nurses' satisfaction with HIS. The findings also indicated that the effects of nurses' attitude, system quality, and particularly service quality increased on nurses' satisfaction with HIS by rising computer literacy, and only the effect of (computer literacy × information quality) was not significant on satisfaction. The use of FIMIX, CTA, and permutation test analyses is the innovation of the analysis.

In the digital age, e - learning systems have been employed as new equipment in the higher education system in different universities. Consideringthe importance of optimization of this system, this research is aimed at providing a modelfor the effectiveness of e - learning at in higher education systems . The study is a descriptive survey study in terms of its data collection method . The population includes all the students of electronic courses at the University of Tehran . This population includes 1481 students of the University of Tehran in the academic year 2019 - 2020 . Regarding the population size, 300 students were selectedbased onstratified sampling, using Cochran ’ s formula.Lisrel and Amos softwarewere used for data analysis . In the first step, byliterature review, and based on the collected information, 87 components were identified to be related toe - learning effectiveness . Then, based on the highest frequency of the identified components in one hand, and their significance from the experts ’ viewpoints, on the other hand, 14 components were finally selected and classified in three major classes including;pedagogical, individual and technicalrelated factors.