درخت حوزه‌های تخصصی

Purpose: Considering the role and importance of social security, this study was conducted with the aim of providing a model of the impact of modern communication tools on social security, emphasizing the mediating role of cultural and social threats of Western media against the Islamic Republic of Iran. Methodology: The present study was a cross-sectional applied research. The research community consisted of 123 officials and activists in the field of social security of related organizations. The sample size was determined based on the table of Krejcie & Morgan, 93 people who were selected by stratified random sampling method. The research tool was a researcher-made questionnaire, whose face validity was confirmed by the opinion of experts and its reliability was confirmed by Cronbach's alpha method for the entire questionnaire, new means of communication, cultural and social threats, and social security as 0.94, 0.96, 0.95 and 91. 0 was calculated. Data were analyzed by structural equation modeling method in Lisrel software. Findings: The findings showed that the model of the effect of new means of communication on social security with emphasis on the mediating role of cultural and social threats of Western media against the Islamic Republic of Iran had a suitable fit. Also, new means of communication had a direct and significant effect on cultural and social threats and social security, and cultural and social threats on social security. In addition, new means of communication had an indirect and significant effect on social security by mediating cultural and social threats (P<0.05). Conclusion: Considering the effect of variables, it is necessary to plan to increase social security through the adjustment of new means of communication and cultural and social threats.

Purpose: After-sales service includes a wide range of services and provides the basis for a long and easy use of the product. The present study was conducted with the aim of designing a curriculum model for after-sales service in the automobile industry in Iran. Methodology: This was a mixed exploratory study (qualitative and quantitative). The research population in both the qualitative and quantitative sections were the CEOs and after-sales service assistants of the automobile industry, training managers and technical experts of the automobile industry, and according to the principle of theoretical saturation, 18 of them were selected as a sample using the snowball sampling method. The research tools were demographic information form and semi-structured interview with experts, the data of which were analyzed in the qualitative part with open, central and selective coding method in MAXQDA-10 software and in the quantitative part with exploratory factor analysis method in Smart PLS-3 software. Findings: The findings showed that the after-sales service curriculum model of the automobile industry in Iran had 61 indicators in 6 categories of efficient and effective management, skilled and trained human resources, use of new technologies, training development, evaluation and customer satisfaction. Other findings showed that the after-sales service curriculum model of the automobile industry in Iran has 57 items (removal of 4 items due to factor loading less than 0.40) in 6 factors of efficient and effective management, skilled and trained manpower, use of new technologies, It was the development of training, evaluation and customer satisfaction. The validity of the factors based on the factor loading was higher than 0.60, the convergent validity was higher than 0.50 and the average variance extracted was higher than 0.70, and the reliability was higher than 0.80 with Cronbach's alpha method. In addition, the 6-factor model of the after-sales service curriculum of the automobile industry in Iran had a good fit and the effect of the said model had a direct and significant effect on all 6 factors (P<0.05). Conclusion: Managers and planners of the automobile industry and its after-sales services in Iran can use 6 categories of efficient and effective management, skilled and trained manpower, use of new technologies, training development, evaluation and customer satisfaction to improve the after-sales service curriculum. car industry to use.

The caste system has undergone many changes, many people have predicted its soon demise, but it has proven to stay. Many theories such as Sanskritization by M.N. Srinivas have been written about the caste system and many studies showed that caste has retreated, though not disappeared, from several spheres of life. A delinking of occupation and caste, increased inter-caste and interreligious marriages and the status of a person is increasingly measured not by traditional hereditary factors such as caste but individual parameters such as wealth, job security and career chances, that are factors which can individually be acquired. Thus, researchers said that class will supplant caste, but recent research has shown that it would be better not to see these two as opposed to each other and rather study the similarities. We have researched in rural and urban areas with in purposefully selected areas in Goa with people from many different social backgrounds, religions, caste, and as well tribal background. We have opted to use mainly qualitative research. The open-ended informal interview or semi-structured interview with an interview guide was mostly used as it provides best insight in how people perceive their life and changes. Due to social changes such as democratization after Liberation from the Portuguese colonial rule in 1961, the Land Tiller’s Act which transferred the land from the owners to the tillers and migration, which offered especially to the former working class higher incomes, caste markers have undergone changes as well. A significant change to individual choices from inherited traditional caste rules could be observed, which depended on individually acquired characteristics. Hereditary traditional factors such as caste, which are non-personal, retreated to the background. As caste is seen by many as discrimination, people try to get rid of it or hide it as much as possible. That means that obvious caste markers such as names of wards indicating one’s profession or caste background cannot be used anymore, as the composition of castes in wards have changed as well. Profession and caste have been decoupled, the sitting order in the church does not indicate caste anymore and other traditional caste markers have become obsolete. Thus, people have found out new markers to orient themselves in their social world. These factors were for instance language. The accent of course could be changed, as certain accents were related to specific varnas and as well jaatis. As ward names have changed, the setting and look of wards became important, such as the space in front of the house and the absence or presence of agricultural tools or harvest versus flower beds and expensive children’s toys were gauged. The style of the house, how many stories and the style of color and decoration were considered as well. The behavior and demeanor became very important as well as the style of clothes and jewelry one was wearing. As well how feasts and parties were celebrated. These individual factors of gauging the status of a person did have significant influences and repercussions on social set up in urban and very strong as well in rural areas. The member composition or formal and informal meetings and local NGOs are due to personal interest and skills. Thus, hot issues in villages are decided by expected personal gain and interest. Professions get a new ranking according to career chances and income, dining with others depends on personal liking. Despite this emerging class character, we should not see class and caste dichotomous, as people use either of them in different situations depending on what they feel might get them better chances to advance to their goals. Seeing caste and class as complimentary and not dichotomous helps

Purpose: comprehensive quality management is the art of managing the entire complex for accomplishing the best outcome. Thus, the present research was done to identify the dimensions and elements of comprehensive quality management at Islamic Azad University. Methodology: The present research was an applied research of qualitative type. The research population consisted of experts in comprehensive quality management and evaluation at Tehran City; according to the principle of theoretical saturation, the sample size was estimated 12 individuals, chosen through snowball and purposive sampling methods. The research instrument was a semi-in-depth interview whose validity was confirmed through triangulation method, and its reliability, via interrater consistency coefficient, was estimated above 0.71. The data were analyzed through coding method in MAXQDA-2018 Software. Findings: The coding results suggested that comprehensive quality management at Islamic Azad University had three dimensions of internal, external, and academic quality development along with service assessment. The internal dimension included elements of leadership, curricula planning, the staff competence level, competent faculty members, assessment quality, quality of the physical atmosphere, educational equity, information technology quality, feedback on performance, the students’ competence level as well as the curriculum. The external dimension included cultural, social, economic, geographical – environmental elements. Finally, the dimension of academic quality and service assessment included elements of commercialization, skills, economic development, responsivity, value creation, as well as development of academic quality and service assessment. Conclusion: considering the dimensions and elements identified for comprehensive quality management at Islamic Azad University, the ground could be provided for accomplishing comprehensive quality management as well as achieving useful and excellent outcomes.