توران سلیمانی

Background: This study was an attempted to identify human resource productivity indices by emphasizing scientific and ethical factors in service organizations. Method: the research method was mixed method (qualitative - quantitative). In terms of the qualitative research, the indicators were extracted via analyzing studies conducted both inside the country and outside the country, and semi-structured interviews were conducted with 20 university professors and experts using purposeful sampling method. The categories and propositions were identified by 26 indices and categorized into two dimensions of ethics-commitment and technical-technological under the general scientific-ethical factor set. In terms of quantitative research, a researcher-made questionnaire with Cronbachchr('39')s alpha of 0.988 was administered to 250 managers and staff experts of Ardebil Education Department with the aim of validating the qualitative results. Results: Based on confirmatory factor analysis results of both dimensions, the correlation coefficients indices between all variables and the present variables (dimensions) are significant since their T-values is significance at the alpha level of 0.05 and the fit indices of NFI, CFI, IFI in both dimensions are greater than 0.9. Conclusion: The results revealed that the measurement model of research variables on dimensions of ethical-commitment and technical and technological is appropriate. Also, the results of the present research can be applied in measuring and evaluating human resources productivity of service organizations in order to improve productivity and development of the organization.