مطالب

Chatbots is a computer software powered by artificial intelligence designed to replicate human interaction. It is also possible to refer to them as digital assistants that comprehend the capacities of humans. The bot interprets the user's intent, then processes their queries and provides prompt responses. Chatbots perform their most crucial role: to analyse and detect the intent of the user's request to extract relevant entities. AI-powered chatbots were introduced to improve operational efficiency, eventually saving organisational costs. This study investigates the role of system and service quality in customer satisfaction in banking services. One hundred forty-five usable data were used for analysis. Data were analysed using the Smart PLS. The results revealed that response time, usability, adaptability, empathy and responsiveness were insignificant for customer satisfaction. The result is important as it gave the insight point of customers with regards to the new services. Business organisations may need to introduce chatbots and perhaps make some improvements from time to time to provide better services.

The global spread of internet technology and the associated advancements are making it easier for women entrepreneurs to manage the work-family boundary. However, there is a need for more research on digital entrepreneurship (DE), especially on how different degrees of DE influence the success of work-family boundary management (WFBM). This study explores the effect of extreme, moderate, and mild pursuit of DE on women’s abilities to manage the boundary between work and family. This study uses a quantitative research method and collected data from 312 women entrepreneurs. The results show that DE enables women entrepreneurs to manage the work-family boundary. We found that with extreme DE, women are more likely to experience high levels of cross-role interruption behaviours and perceived boundary control, while with moderate DE, women experience high levels of identity centrality of work and family roles. Therefore, this study contributes to the literature on women’s DE by investigating different degrees of DE and its effects on work-family boundary management. The study also contributes to the literature on WFBM through examining the dynamics of DE in enabling women entrepreneurs to manage work-family boundaries to different extents. Therefore, this study captures the interplay between DE and managing work-family boundaries, which facilitates our understanding of women entrepreneurship and the role DE has in enabling the agentic potential of entrepreneurial actors.

The purpose of this study is to develop proposals for the introduction of ecological, digital, professional, innovation and social public procurements in the national strategy on E-Public Procurement Reform and the strategy of procurements on the company-customer level. The relevance of this study is due to the need to ensure the development of “smart”, sustainable, inclusive economy, which will help reduce unemployment, poverty, facilitate access for people with disabilities to work, create opportunities for the education of young people and adults, stimulate innovations, meet expectations of citizens, solve environmental problems, carry out digital transformations taking into consideration the best world practices. The share of public procurements in expenditures of the state budget and gross domestic product of Ukraine, the dynamics of the procurement’s participants in the B2G segment is evaluated. In Ukraine, the largest share of expenditures falls on security and social protection, however, the prosperity index in these categories is critical (“red” zone). In order to form The E-Public Procurement Strategy, the best world practices of introducing innovative, environmental and social procurement criteria should be considered. Strategic directions of public procurement, namely – ecological, digital, professional, innovation and social, which provide sustainable and inclusive development of economy, are proposed.

In the field of foreign language education, self-directed learning and personal self-concept are essential as t h ey can empower students to attain optimal success in language learning by engaging students to express their ideas confidently, think reflectively, and make use of language learning strategies. The main purpose of the present study was to investigate the role of self-directed learning and personal self-concept in reading comprehension. Moreover, the current study aimed to determine that whether self-directed learning and personal self-concept help to increase students’ scores in reading comprehension. The participants in this study were 170 EFL intermediate-level EFL students in two foreign language institutes named Diplomat and Safir in Tehran and Karaj. Gõni’s personal self-concept questionnaire and self-directed learning questionnaire were used and the students' reading skills were measured with the standard PET test. The obtained data were analyzed by multiple linear regression in SPSS software. Results of the study showed that there was a significant correlation between students’ comprehension scores and learners’ self-directed learning, but there was a little correlation between their self-concept and reading comprehension scores. Based on the research findings, it was concluded that self-directed learning has an important role in students’ comprehension, but not personal self-concept. It is possible to make students more successful in acquiring language skills by guiding students towards using self-directed strategies.

The present study sets to explore whether using peer feedback through Google Docs improves English as a Foreign Language (EFL) students’ classroom engagement. It also investigated the extent to which peer feedback through Google Docs improves EFL students’ writing achievement. Three groups of EFL students were involved in the study, namely control (N=23), experimental 1(N= 24), and experimental 2 (N=22). The control group received the treatment through the conventional writing course and the teacher read the writing task and provided feedback regarding the content, grammar, vocabulary, or punctuations. In addition to their regular in-class writing instruction, each student in the first experimental group was asked to choose a partner and email their drafts to them and the peers were required to provide feedback. In the second experimental group, the pairs provided the feedback through the Google Docs. One Way ANOVA was run to find any possible differences between the groups. Based on the findings, the second experimental group outperformed the other groups in their classroom engagement and writing achievement. The findings have implications for pedagogy as well as further research.

Introduction: Managers' narcissism as one of the most important personality dimensions can affect the decisions and behaviors of managers. The purpose of this study is to predict organizational ethics and justice based on managers' narcissism according to the behaviorist approach. Material and Methods: Based on the purpose of the research, this is an applied research. The method of this research is descriptive-correlational. The statistical population of the present study is the managers and employees of all companies under the National Pension Fund. Using Morgan table and simple random method, 384 people were selected as the final sample of the study. In order to measure the narcissism of managers, organizational justice and organizational ethics, the standard questionnaires of Ames narcissistic personality (2006), Niehoff and Moorman questionnaire (1993) and the questionnaire of Chyekoh et al. (2004) were used, respectively. In order to evaluate the validity, the construct validity method was used and also the reliability of the research tool was evaluated through Cronbach's alpha coefficient. Analytical methods using SPSS software were used to analyze the research hypotheses. Results: The results showed that managers' narcissism has a negative and significant relationship with organizational ethics and justice. Conclusion: With increasing narcissism in managers, organizational ethics and justice decreases significantly. The tendency to self-grandiose makes power and management an attractive occupation for the narcissist, and this leads to the break of ethics and justice in order to obtain and maintain this position.