ترتیب بر اساس: جدیدترینپربازدیدترین
فیلترهای جستجو: فیلتری انتخاب نشده است.
نمایش ۹٬۰۸۱ تا ۹٬۱۰۰ مورد از کل ۵۹٬۰۲۱ مورد.
۹۰۸۱.

ظرفیت شبکه های اجتماعی در بازاریابی گردشگری مجازی(مقاله علمی وزارت علوم)

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صنعت گردشگری از ظرفیت های بسیار بالایی برای رشد و توسعه برخوردار است. یکی از عوامل بسیار مؤثر در توسعه گردشگری، تبلیغ و اطلاع رسانی از طریق فضای مجازی است، از این رو، شبکه های اجتماعی، در فرهنگ سازی، آموزش، اطلاع رسانی و ایجاد مشارکت اجتماعی در توسعه صنعت گردشگری، نقشی تعیین کننده دارند. از آن جا که ایران به عنوان کشوری در حال توسعه از ظرفیت کافی برای توسعه گردشگری مجازی برخوردار است، در این مقاله در پی بررسی این موضوع هستیم. هدف اصلی این پژوهش، بررسی ظرفیت شبکه های اجتماعی در بازاریابی گردشگری مجازی است. پژوهش از نظر هدف، توسعه ای- کاربردی و از حیث شیوه اجرا، در زمره پژوهش های آمیخته اکتشافی (کمی-کیفی) است. ابزار اندازه گیری، پرسشنامه و مصاحبه تخصصی است. جامعه آماری این تحقیق را استادان ارتباطات آگاه و فعال در حوزه گردشگری فضای مجازی، فعالان حوزه گردشگری فضای مجازی، دست اندرکاران تبلیغات گردشگری فضای مجازی، مدیران دفاتر خدمات گردشگری فعال در یکی از شبکه های اجتماعی و کارشناسان فناوری اطلاعات  (IT)و بازاریابی تشکیل می دهند. روش نمونه گیری هدفمند است. براساس نتایج، استفاده از محتوای فیلم و عکس در شبکه های اجتماعی در موفقیت بازاریابی گردشگری مجازی نقش بسزایی دارد. شبکه های اجتماعی می توانند برای رونق گردشگری مجازی با به تصویرکشیدن مکان ها و ظرفیت های گردشگری ایران به وسیله عکس ها و فیلم های مستند و با اولویت دهی و برجسته سازی آن، توجه مخاطبان را به خود معطوف کنند. علاوه بر این، یافته ها نشان می دهند بین قیمت خدمات گردشگری و استفاده از چهره های مشهور در موفقیت بازاریابی گردشگری مجازی، نقشی معنادار وجود دارد.
۹۰۸۲.

Effects of Favoritism on Employees’ Intention to Leave in Governmental Organizations with the Mediating Roles of Burnout and Alienation(مقاله علمی وزارت علوم)

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Trying to retain the employees as the main capital of an organization seems highly substantial for the survival of any organizations. There are several influential factors to retain them and prevent them from leaving. One of these factors is favoritism in the organizations. The study examines the effects of favoritism on employee’s intention to leave in government organization with the mediating roles of burnout and alienation. Having reviewed the literature and in light of “Adams' Equity Theory”, the data was collected using a standard questionnaire from a total sample of 379 employees. The data was then analyzed using the Structural Equation Modeling (SEM) technique using AMOS software. The results of this study revealed that favoritism, which was investigated with two variables namely nepotism and cronyism, would have a positive and significant effect on the staff leave. Furthermore, the mediating role of burnout and alienation for the impact of nepotism and cronyism on employee leave was confirmed. This study serves as a reference for favoritism management in Iranian government organization. The study provides several theoretical as well as practical implications.
۹۰۸۳.

Designing a Systemic Development Model Based on Knowledge Management (Case Study: Islamic Azad University)(مقاله علمی وزارت علوم)

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تعداد بازدید : ۳۷۳ تعداد دانلود : ۳۲۶
The issue of proper career path development is important for employees in many organizations such as the education department according to the knowledge management model, so this study aims to design a career development model for female teachers based on the knowledge management model in the General Directorate of Education. Mazandaran province was done. The statistical population studied in this study consisted of all employees of the General Department of Education in Mazandaran province. Statistical sample size 269 people were selected through random sampling method through Krejcie Morgan table. In this study, Shine's career development and knowledge management questionnaire were used. The reliability of these two questionnaires using Cronbach's alpha was 0.75 and 0.78, respectively. For statistical analysis, SPSS software version 20 and pls3 were used and the alpha level was considered 05p 05 0.05. The results showed that the value of t in all paths between the research factors was equal to and greater than 2.58. As a result, there is a significant relationship between the main factors and their sub-factors in the conceptual-analytical model of the research and also the results showed that the fit of the general research model is appropriate and strong. In general, it can be said that between the first step of the career path with the second step of the career path, between the second step of the career path with the third step of the career path, and between the third step of the career path with the fourth step of the career path of teachers Employees of the General Department of Education of Mazandaran Province, in the conceptual-analytical model of career development path, there is a direct and significant relationship.
۹۰۸۴.

Organizational Culture Model Based on Normative and Individual Variables in Education Staff Managers of Tehran province(مقاله علمی وزارت علوم)

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The purpose of this article, extracted from the thesis, was to present the model of organizational culture based on normative and individual variables in the managers of the education staff of Tehran province. In terms of field position, and in terms of nature, it is among the foundation data research. The statistical community of the qualitative part included management experts using the principle of saturation and targeted non-random sampling method, and in the quantitative part, it also included the director general, deputies, and heads of departments of the general administration. and managers and vice presidents of education districts of Tehran province were selected as the sample size. Presentation of the organizational culture model based on normative and individual variables is considered a central category in the paradigm model of the research and other concepts in the form of categories of causal, contextual, and intervening conditions. Strategies and outcomes were included in the model and 10 categories with 57 indicators were introduced in the normative dimension and 10 categories were introduced in the individual dimension with 61 indicators. The evaluation findings based on Shannon's entropy method show; maliciousness and suspicion towards each other Self-esteem, sense of ownership over the organization, enjoyment of work, self-motivation, improvement of job skills and knowledge, personal development, and attention to positive points and job achievements, innovative decisions, and accountability are of the highest importance in realizing organizational culture.
۹۰۸۵.

The Effect of Green Human Resources Management in the Resilience Cconomy in Small and Medium Companies (Case Study: Eshtehard Industrial park)(مقاله علمی وزارت علوم)

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This article aims to provide a model to explain the role of green human resource management in the resilience economy of small and medium-sized companies. The method of this research is a developmental-applied type of mixed research (qualitative-quantitative), which was used in the qualitative part of the Foundation (emerging) data method to identify components and indicators, and in the quantitative part, the descriptive-survey method was used. The statistical population in the qualitative part included experts (university faculty members) in the fields of human resource management, environment, and economics, after 28 interviews, the research reached theoretical saturation, and in a small part of the Cochran formula, there were 229 employees of the company. Industrial companies of Eshtehard town were selected. In the qualitative section, 13 codes were identified in process factors, 14 codes in prefixes, and 10 codes in suffixes. For the resistance economy, a researcher-made questionnaire with 31 indicators was used. The validity of the questionnaire was confirmed by the CVR method. Cronbach's alpha of the green human resources management questionnaire was equal to 0.761 and the resistance economy questionnaire was equal to 0.870. Two types of internal and external validity were used to validate the model. The results of the analysis of factor loadings of research components showed that there is a positive and significant linear relationship between each dimension of green human resource management. The results of the research model, it showed that among the identified factors, the antecedent dimension with a coefficient of 0.819, process factors with a coefficient of 0.797 and suffixes with a coefficient of 0.713, and finally, the coefficient of the impact of green human resources management on the resistance economy was obtained as 0.914, which shows the impact of 91 A percentage of aspects of green human resource management had resistance on the economy.
۹۰۸۶.

Designing and Explaining the Model of Brand Experience with the Citizenship Behavior of Customers in the Banking Industry(مقاله علمی وزارت علوم)

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تعداد بازدید : ۴۰۵ تعداد دانلود : ۳۱۸
The research was conducted with the aim of designing a model of brand experience with the citizenship behavior of customers in the banking industry. The research method is qualitative and grounded theory, and it is considered fundamental in terms of its purpose. The statistical population of the research is Tehran banking industry managers with the highest education, experience, authorship, and ideas. In this research, unstructured and in-depth interviews were used to collect data and information. Data and information analysis were done through coding (open, axial, and selective coding) and MAXQDA software. In the end, a qualitative model is presented, which consists of causal conditions (Appropriate internet infrastructure, The emergence of new media, Creating a new form of communication, The proliferation of media, and Internet penetration rate), the main phenomenon (Branding, Brand experience, Brand personality, and Brand interest), intervening conditions (Building trust, Outsourcing, Customer behavior, Customer emotional attraction, Islamic banking, and Advertising), the contextual conditions(Customer behavior, Reproducibility of experience, Communication with customers and Notification), strategies (Accounting system, Systematic control, Low profit and help business, Electronic banking, Human Capital, Speed of service, Structure modification, Networking, Security, Creating competition and Personnel training) and consequences (Brand quality, Originality, Function, Customer satisfaction, and Customer loyalty).
۹۰۸۷.

Identifying and Analyzing the Effective Factors of the Establishment of Knowledge-based Cities in Less Developed Areas (Case Study: Sistan and Baluchestan Province)(مقاله علمی وزارت علوم)

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تعداد بازدید : ۳۴۹ تعداد دانلود : ۲۹۵
The main purpose of this research is to identify and analyze the effective factors of establishing a knowledge-based city in less developed areas. The research method is mixed (qualitative-quantitative). To carry out this research, in addition to studying documents, the ground theory method with MAXQDA12 software was used to identify the effective factors. The statistical population in this research was all experts in the field of public management, urban management, economics, managers of knowledge-based companies, and managers of Sistan and Baluchestan governorate and Zahedan municipality, which was conducted after conducting 17 theoretical saturation interviews. Finally, open, central, and selective codes were extracted and in the quantitative part, Dematal technique was used to determine the effectiveness of the effective dimensions on the establishment of a knowledge-based city. According to the semi-structured interviews, 6 dimensions (cause, main phenomenon, contextual, interveners, strategies, consequences) and 15 components (core codes), and 69 indicators (open code) were extracted for the establishment of the knowledge-based city. The Finding showed that dimensions of development, skill and expertise, education and technology, infrastructure, internationalization, institutional factor, urban knowledge development, knowledge management, foreign policies, laws and regulations, cultural-native, knowledge-based city development, policies, domestic, cultural conflict, and urban geography, in order from high impact to low impact, as well as dimensions of urban geography, cultural conflict, internal policies, knowledge-based city development, cultural-native, laws and regulations, foreign policies, knowledge management, knowledge development urban, institutional factor, internationalization, infrastructural, education and technology, skill and expertise and development are respectively from high effectiveness to low effectiveness.
۹۰۸۸.

Customer Experience Management: Scientometric Analysis to Record the Past and Illustrate the Future(مقاله علمی وزارت علوم)

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Purpose: One of the debates that has received much attention by many researchers in recent years and provided a platform to examine its various fields is customer experience management. Companies can differentiate themselves from competitors, create greater customer loyalty, and provide stronger brand relations via the experiences provided to their customers. The present study is aimed to identify the changes and progress made in customer experience management. Methodology: For this purpose, the papers available in the Web of Science database were analyzed over a period of 24 years (1998 to 2022) using scientometric methods. Findings: The results of the study present a comprehensive review of the field of customer experience management by identifying its basics, provide influential works and intellectual link between the works. It is noteworthy that the present analysis reveals more cited articles, key authors, keywords, intellectual turning points, and emerging research trends in this field. Conclusion: These results help researchers to perceive the boundaries of the researches conducted in customer experience management and gain valuable scientific information through which they can determine the development process of their future studies.
۹۰۸۹.

Managing Perishable Goods Supply Chain Disruptions during the Covid-19 Pandemic (Systematic Approach)(مقاله علمی وزارت علوم)

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The current article examines the trends and performance of research on the types of effects of the COVID-19 epidemic and the different management strategies of perishable goods supply chain disruptions during 2 years (2020-2022) using bibliometric and network analysis based on the data set from the Scopus database using VOSviewer software. The analysis designates that Kumar A. has been the most influential author in perishable goods supply chain research during the COVID-19 pandemic, and India has contributed the most in this field. The most repeated keywords were resilience, food supply, and perishable food supply chain. Citation analysis indicated that resilience and sustainability are the mainstream of research in articles with high citations. The network analysis also disclosed that resilience and sustainability are the key themes in the clusters. Furthermore, strategies for managing disruption during the COVID-19 pandemic were extracted from the highly-cited articles, which are presented in this article.
۹۰۹۰.

Explaining stock anomalies using multifactorial asset pricing models(مقاله علمی وزارت علوم)

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This study investigates the effects of stock anomalies on excess stock and unexplained returns of multifactorial models in the companies listed at the Tehran Stock Exchange. We selected a sample of 120 companies listed at the Tehran Stock Exchange from 2008 to 2019 using the Fama-Macbeth [18] regression approach. The results revealed that stock anomalies led to considerable differences in excess stock returns of different portfolios, implying that stock returns at different anomaly levels significantly differ. In addition, it was found that the anomalies related to stock characteristics greatly impacted explaining excess stock returns in the three-factor and five-factor models suggested by Fama and French. Besides, in different portfolios of the anomalies, the unexplained return rates were significantly different from each other. Moreover, in Fama and French's three-factor and five-factor models, different anomaly portfolios show significant differences in explaining excess stock returns.
۹۰۹۱.

Performance Analysis and Sustainability Assessment of International Markets: Iran versus some other countries(مقاله علمی وزارت علوم)

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Evaluating the performance of countries in international markets and measuring how they utilize allocated resources provides a lucid picture of the state of business management in countries also assessing performance sustainability in international markets, is one of the important issues in predicting international trade. In international markets knowledge of countries' performance leads to the recognition of their economic and non-economic management statuses even more it is used to allocate financial support of global organization. In the present article, an attempt was made to design a model capable of examining the performance of nations in international markets by both economic and non-economic dimensions in the presence of undesirable factors and two preparation and exploitation stages of existing platforms and also assessing the sustainability of countries' performance in the studied period which is quite innovative. Then, data from 21 countries, from 2010 to 2017 were evaluated to test the model. The results indicated that the model is capable of examining the performance of countries and assess the sustainability of the countries over a period of time. According to the results of this model, an attempt was made to evaluate Iran's performance status among homogeneous countries and provide a roadmap for enhancing Iran's performance
۹۰۹۲.

The role of effective variables on the relationship between tax avoidance and investment efficiency(مقاله علمی وزارت علوم)

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تعداد بازدید : ۵۱۹ تعداد دانلود : ۳۴۲
The present study explained the effective components' role in the relationship between investment efficiency and tax avoidance. The study's statistical population is the firms listed on the Tehran Stock Exchange. Using the systematic elimination sampling method, 128 companies were selected as the research sample in the 8 years between 2014 and 2021. Data for measuring the variables were collected from the Codal website and the companies' financial statements; preliminary calculations were made in Excel; then, the research hypotheses were analysed and tested using a multivariate regression model with panel data in Stata and Eviwes software. The results show that tax avoidance has a negative effect on investment efficiency. Also, the comparability and readability of financial statements have an inverse effect on the relationship between tax avoidance and investment efficiency. It can be concluded that the comparability and readability of financial statements weaken the inverse relationship between tax avoidance and investment efficiency. Other findings showed that the company's information environment has a direct and significant effect on the relationship between tax avoidance and investment efficiency, and competitive power does not significantly affect the relationship between tax avoidance and investment efficiency.
۹۰۹۳.

Designing a Model of Financial Flexibility Functions for Industrial Infrastructure Development of Abadan Oil Refining Company(مقاله علمی وزارت علوم)

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The purpose of this study was designing a model of financial flexibility functions for industrial infrastructure development of َAbadan oil refining com In this study,12 financial management specialists at the university level and the company participated as panel members in the quality department. In fact, in the qualitative part, which used Meta-synthesis and Delphi analysis, the aim was to identify the propositions of financial flexibility functions for the development of industrial infrastructure, and then in a small part with the participation of 18 managers and deputies of Abadan Oil Refining Company, Findings: Therefore, relying on meta-synthesis, first 14 studies were reviewed as a basis for evaluation to determine the themes of the statements of financial flexibility functions for the development of industrial infrastructure in the form of critical evaluation, based on which, 24 themes of selected propositions were entered into Delphi analysis in a checklist manner to determine the theoretical adequacy. In this stage, 4 propositions were removed during the two stages of Delphi analysis and a total of 20 propositions entered the quantitative analysis section, ie Total Interpretive Structural Modelling. In this section, the results show the themes of the statements of financial agility in the development of industrial infrastructure (P12); Reduction of financial constraints in providing resources for industrial infrastructure development (P17) and dynamics of evaluation of industrial infrastructure development plans (P18) were selected as the last level of the most effective reasons for financial flexibility for industrial infrastructure development in Abadan Oil Refining Company.
۹۰۹۴.

Informational and Analytical Systems for Forecasting the Indicators of Financial Security of the Banking System of Ukraine(مقاله علمی وزارت علوم)

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The article is devoted to the modern development of high technologies and computer technology greatly enhanced the development of automated banking systems of banking sector organizations and allowed the synthesis of information and communication technologies for their formation. The main purpose of the article is to select the main indicators for assessing the level of financial security of the banking system of the state and identify promising areas of its development using forecasting models. In the process of research such analytical functions have been used: polynomial, exponential, power and logarithmic. The authors believe that the information and analytical provision of the financial security of the bank is an information provision that combines, on the one hand, information work, that is, ways, means and methods of collecting the necessary information, and on the other - analytical work, which includes forms and methods of information analysis and processing, which ensures an objective assessment of the situation and the adoption of a balanced management decision. As a result, forecast models were built for each of the indicators and also, it has been found that most indicators of the banking system of Ukraine in 2021-2023 will remain at “unsatisfactory” and “critical” levels. In conclusions it was proposed to introduce measures that would be aimed at improving the reliability and stability of the banking system of Ukraine.
۹۰۹۵.

Prediction Financial Distress: The Pro-Technology Technique of Altman Z-Score Model(مقاله علمی وزارت علوم)

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The Covid-19 outbreak has had a severe effect on the world economy. The company's business operations and profitability are damaged during the covid 19 outbreak. This deterioration is not only threatening the company’s survival position but also destroy the investor’s investment return. Therefore, it is vital to establish an effective early prediction technical method to foresee a corporate distress by a Pro-technical measurement to enhance the corporate sustainability. This study applies Altman Z-Score Model to as a Pro-Technology technique to the financial distress prediction of Malaysia’s Government Linked Plantation Companies (GLC-P) over a period of 10 years starting from 2012 to 2021. The significant contribution of the study is that the Z-Score Model provides an advanced indication tool regarding the financial stability of the respective GLC-P companies. The findings indicate that Financial Distress Prediction was dependent via in-time application of leverage, liquidity, activity, and profitability to the Altman Z-Score Model. Profitability and leverage were found to be superior prediction tool to financial distress.
۹۰۹۶.

Spatial Analysis of Floods in Mazandaran Province and Strategies to Increase Resilience Using the Crisis Management Approach(مقاله پژوهشی وزارت بهداشت)

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Introduction: According to the flood records in Mazandaran province, this region is regarded as one of the flood-prone regions of the country, and due to the floods, it has suffered many casualties and financial losses. Therefore, this study aimed to investigate the settlements at risk of flooding as one of the main goals of this research. Methods: This descriptive-analytical study was conducted based on extensive and exploratory research approaches. The required data were collected from monthly discharge and the maximum instantaneous discharge in the stations of Mazandaran province along with the population statistics of the provincial cities, as well as the statistics of the Natural Resources and Watershed Management Organization concerning the floods. Accordingly, the statistics of hydrometric stations from 1971 to 2021 of Iran's water resources management main company, the population statistics of the province based on the census of 2015, and the statistics of floods that occurred from the beginning to 2021 have been used in this study. Flood return periods were obtained in the study stations in different statistical distributions using Hyfa software. Finally, Arc GIS software (version 10.3) was used to zone floods in Mazandaran province. Findings: Based on the results, about 1013 square kilometers of the province's surface accounting for 4.25% of its total area is located in the boundaries of large floods that have a return period of 50 to 100 years. Moreover, due to the high altitude, rainy-snowy events, and the significant amount of precipitation in Sarab (Dali Chai and Lar basins) and Payab, Haraz basin has a significant runoff rate discharge so that about 500 to 600 liters of water flow from this basin annually per square meter. Conclusion: According to the obtained results, strategies have been proposed to increase resilience against flood risk using different methods.
۹۰۹۸.

Designing a Qualitative Model for Critical Conditions of Covid-19 in Helal Houses in the Red Crescent Society(مقاله پژوهشی وزارت بهداشت)

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INTRODUCTION: Lack of a comprehensive classification of crisis and emergency management in Helal houses has caused many losses in the Red Crescent Society of Iran. Therefore, the root of these problems can be identified and investigated with a thorough investigation. METHODS: This applied research was conducted using a hybrid design. In this research, field and library methods were used. The data were collected by using questionnaire and conducting in-depth interviews with managers, specialists, and experts of the country's crisis management organization and professionals until theoretical saturation. In the first stage, 24 interviews were conducted and we reached theoretical saturation in the 20th interview. In the second stage, relying on inferential statistics methods, 422 questionnaires were distributed. The statistical population of the research is the Red Crescent Society of Iran and its time domain is the second half of 2022. FINDINGS: After performing the three stages of open, central, and selective coding, the final research model was obtained in which, 6 general categories, 15 subcategories, and 49 main concepts are mentioned. CONCLUSION: The results demonstrated that the categories of human resources, organizational communication, and government policies are among the effective factors on crisis management in Helal houses in the Iranian Red Crescent Society in the critical condition of Covid-19 and the consequences of these categories have a significant impact. There are other problems and crises in the formation.
۹۰۹۹.

Impact of Information and Communication Technology on Self-directed Learning among Employees at Red Crescent Society of Tehran(مقاله پژوهشی وزارت بهداشت)

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تعداد بازدید : ۴۳۸ تعداد دانلود : ۳۴۴
INTRODUCTION: The achievement of organizational goals depends on the ability of employees to perform the assigned tasks and adapt to the changing environment. The implementation of training and improvement of human resources allow people to effectively continue their activities and increase their efficiency in accordance with organizational and environmental changes. The present study aimed to assess the impact of information and communication technology on self-directed learning among Employees at the Red Crescent Society of Tehran. METHODS: This research was applied-descriptive and survey-type. The statistical population of the current research included all 1800 employees at the Red Crescent Society of Tehran. Based on Cochran's formula, 317 subjects were selected by simple random sampling and answered the questionnaires. To check the variables of the research, a 73-item questionnaire was used, which assesses the two variables of information and communication technology and self-directed learning. The validity of the questionnaire was confirmed by experts' opinions, and its reliability was assessed by Cronbach's alpha method. Research hypotheses were tested by structural equation modeling using LISREL software. Confirmatory factor analysis was used to measure the indicators of the questionnaire, and the model of path coefficients and significant coefficients was applied to examine the hypotheses. FINDINGS: The results of the analyses demonstrated that information and communication technology and each dimension of using computers, media (radio and television), the Internet, educational software, and mobile phones had a significant positive effect on self-control, willingness to learn, and self-management among the employees at Red Crescent Society of Tehran. CONCLUSION: In every organization, the management must make sure that the employees recognize the importance of learning since it is a key factor in the success of the organization. It is necessary for the management of every organization to remove mental models and old beliefs and, considering the role of information technology in learning and creating transformations in learning methods, provide the grounds for its application among employees.
۹۱۰۰.

Post-earthquake Service Provision Analysis in Sisakht, Yasuj, in 2020(مقاله پژوهشی وزارت بهداشت)

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INTRODUCTION: An earthquake is a major natural disaster with widespread and great effects on human life and nature. Taking care of the basic needs of earthquake victims is an essential step that should be addressed immediately. Moreover, the evaluation of various problems after disasters, especially earthquakes, is of crucial importance for the affected people. The management of humanitarian aid and public assistance among these affected people is considered one of the most important post-earthquake concerns. Therefore, the present study was conducted to evaluate the post-earthquake challenges and strengths of providing humanitarian aid services in Sisakht, Yasuj, in February 2019. METHODS: This qualitative case study was conducted from March 2019 to July 2020. The studied population consisted of 20 participants including medical staff (n=10), clergy (n=2), crisis managers (n=4), and military personnel (n=4). The required data were collected through observation and semi-structured interviews, which continued until data saturation. To evaluate the reliability of the data, the strategies recommended by Guba were used. The data were analyzed by conventional content analysis based on the method proposed by Graneheim and Lundman. FINDINGS: The advantages and strengths of this study included humanitarian cooperation and coordination, as well as the timely presence of relief and rescue teams and law enforcement agencies from the post-earthquake first hours, which had a great impact on reducing the suffering of people. The challenges in providing post-earthquake services included health, medical, management, geographical, and spatial concerns and issues related to the earthquake victims (relief goods distribution problem and inappropriate information dissemination as the main challenges). CONCLUSION: Effective and appropriate management policies regarding the management of providing post-earthquake services and elimination of the structural and managerial obstacles can improve the operation and management of humanitarian aid.

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