درخت حوزه‌های تخصصی

Organizational sense making is the process that helps managers to understand how organization's members change ideas and eventually what they chose, maintain and achieve among different meanings. This study examines and presents a model of sense making in service organizations and results in addition to the research community in other service organizations such as municipalities and municipal services organizations used. The present study investigated the subject scientific literature and research conducted try to design sense-making model in service organizations and ultimately the validity and reliability confirmed and try to provide the model. The study population included 44 PNU centers and units in the Isfahan province that have considered and 325 members of the community, according to Morgan table have chosen as a sample. According to the regression derived from the path analysis conducted, it turns out organizational changes by coefficients of 0.68 maximum impact and personal contexts 0.36 low impact and sense making with the coefficient 0.81 had more impact on individual outcomes.

This research seeks to determine the dimensions of organizational forgetting management and prioritize them in university. Current research in terms of purpose is applicable. In terms of data, it is quantitative. In terms of method, it is a descriptive-survey research. In this research, for determining the validity of measurement tool, content validity has been used and for calculating the reliability, Cronbach's Alpha method has been used. The population of this research includes the faculty members and employees of Islamic Azad University in region 8. Also the researcher-made questionnaire has been used for information collection. In this research, a framework consisting of quadratic dimensions of the process management, technology, culture and structure for evaluation of organizational forgetting management was considered. With regard to the comparison by using of the mean index, the quadratic dimensions were evaluated in two eligible and available situations. It is determined that with regard to the difference between two available and eligible situations, in fact the level of process dimension is low and it is in available situation, also it can be concluded that culture in available situation is very posterior than ideal and eligible situation. In two technology and structure dimensions, this mean difference is less than two other dimensions. In available situation, the most gaps and deficits at first exist in culture dimension and then in two technology and structure dimensions; and finally there is weakness in the process dimension. Totally in different dimensions, there is a relatively large difference and gap between the mean indexes of two eligible and available situations.

Studies conducted in the field of behaviour show that the necessity of noticing and determining urban space behaviour in field studies as well as surveys on dynamic small spaces is undeniable. Small urban spaces, including people-oriented spaces, involve social interactions. This study aims to consider the effect of small urban spaces on the volume of people’s social interactions and participations. The sample group consists of 184 residents and passers-by in the centre of the Sultan Mir Ahmad neighbourhood on different days of the week and at different times of the day. Information on variables was obtained through the behavioural questionnaire together with the related theoretical analysis. The Pearson correlation coefficient was used to determine the relationship between behavioural indicators and people’s turnout, while the regression model was used to determine the weight of each index. According to the studies, components such as awareness, people, purpose, etc. can be impactful from different perspectives in the incidence of behaviour in urban spaces. It can also identify features of behaviour in urban spaces, which can overall be considered in studies on urban space and behaviourism. The results show that there is a significant relationship between the neighbourhood centres considered in the study; five indicators show the correlation to preferential behaviour ranging from 39% (highest) to 19% (lowest).

At the current competitive world, managers of organizations should respect desires of customers and pay specific attention to factors affecting customer’s behavior to provide conditions for better realization of organizational goals and customer’s satisfaction. This study is a descriptive-analytical study and statistical population in this study consists of customers of Southeast Tehran Tejarat Bank Branches. The aim of this study is to investigate the impact of social, cognitive and emotional factors on customer’s behavior of Southeast Tehran Tejarat Bank Branches. Sampling is done using two-step cluster sampling method and 300 samples are selected through the list of long-term depositors of bank (N=1400). The data have been collected using questionnaire and using SPSS software have been analyzed and descriptive and inferential statistical methods including Pearson correlation and linear regression. The results obtained from testing research hypotheses show that there is strong and significant relationship between social, cognitive and emotional factors with customer behavior of Southeast Tehran Tejarat Bank Branches. Therefore, it could be mentioned that paying attention to these factors has significant effect on supplying better services and gaining customer’s satisfaction.

Concurrently, organizations must respond effectively to social expectations and moral law and to achieve success in all areas and by respecting professional ethics adopt an appropriate procedure to achieve these expectations align with organizational goals to facilitates promotion of social accountability and realization of higher goals. In this study, we have formulated a framework by reviewing the literature and related researches so that with application of quality and quantitative combinatory approch as well as utilization of Delphi and judgmental sampling and chain and professional acceptance of scientific and organizational model (32 members), a comporehensive model was instituted in the form of a standard model (individual, organizational and cross- organizational) and 23 indicators of professional ethics to promote social accountability. Then, realized model structures in the studied organizations has been tested through structural equation modeling (confirmatory factor analysis) using smart PLS software. Meanwhile, Cronbach's alpha (0.965) is used to measure questionnaire’s reliability in addition to evaluation of validity. Moreover, among national executive accountability, 124 members are selected for this study through Morgan table and stratified random sampling method so that the situation of each dimensions such as individual (3.56), organizational (3.50) and cross-organizational (3:06) were obtained unfavorably. Overall, this study defines a new method to analyze and measurements of enhance public accountability and professional ethics under Iranian’s government agencies.

Present study was done aimed to identify the techniques of improving the heads of Islamic Azad university branches and ranking them effectiveness in order to promotion of professional ability. Study methodology was descriptive survey that was performed in qualitative and quantitative parts. Statistical population in the qualitative part was includes present and past heads of Guilan Islamic Azad university branches with more than 20 years’ record of service as head and in the quantitative part it was consisted of all the heads, vice-heads of branches and heads of faculties in Guilan Islamic Azad universities. Systematic non-random technique was performed and for quantitative part, total counting was performed to select the study population in the qualitative part. Research tool included interviewing and two open ended and close ended questionnaires. Data analysis was performed by fuzzy technique. In this study, 33 development techniques were recognized for heads of university branches, were classified in 3 major categories including formal, learning in practice and informal. Study findings indicate that amongst the development techniques for university branches heads, proceeding in the management profession, moving from lower responsibilities to the higher responsibilities, 360 evaluations, contributing in the question and response sessions with different beneficiaries, visiting the university branches with successful function had greatest effect on the enhancement of professional ability of university branches heads.

Today, Information Technology services are considered as valuable resources in all areas. For making Information Technology Management Processes purposeful and efficient in different organizations &ndash as a competitive and strategic advantage (especially in organizations responsible for health care services) &ndash it is necessary to recognize the level of maturity of the organization and review its processes in the field of Information Technology Services. On the other hand, finding the relations between main components of maturity and Information Technology Standards are essential to make them functional. In this paper, in addition to recognizing the present IT Management Services and prioritize them we reviewed the gap between processes and compare them to provide related maturity levels for introducing a localized model in Information Technology Services maturity in organizations responsible for health care services. Therefore, with the help of health experts and professionals working in health organizations we categorized indicators in 10 management processes and 9 criteria related to it. In addition, we evaluated overlapping levels of maturity and ITIL management processes by using experts opinions that have a high percentage of consensus in the field of selecting criteria. The aim of deriving these indicators was creating a functional tool in health organizations and paying attention to its main differences with other methods in addition to inspiring from CMMI and entering effective components on Information Technology Infrastructures Standard (ITIL) framework according to functional views in Information Technology Management Services at the Tehran University of Medical Sciences. The present study can be recognized an applied research in accordance with its goal. In this research, a proposed instrument is used for gathering data (ITILRA questionnaire) from health care centers of Tehran University of Medical Sciences. The aim was determining the gap between current organizations management processes with an optimal one in the field of IT services (which are at different levels of maturity) with respect to the ITIL.V3 framework. For this reason, leveling joint processes between ITIL and CMMI and approving corresponding indicators at Information Technology Services Maturity Model levels were done and each criteria and processes were compared with ideal and standard situation separately. Then, we determined the highest and lowest differences rates and standard deviation for creating a localized maturity model based on ITIL. In management process, Service Desk has the most close and overlapped situation with ideal condition. In Configuration Management, the highest differences and gap was recognized, so, it should be closer to optimal condition. Service Desk belongs to Service Operations phase and it indicates the maturity level of the organization. As it was expected, it was in a very desirable condition. Configuration Management Process belongs to Translating Service Phase which stood in third place (predetermined processes) of maturity level in CMMI Model. It shows that improving maturity level of the organizations needs more efforts for reducing or omitting any gap between the current situation of the organization and a desirable condition. All these scores (by mean and standard deviation tests) obtained using SPSS software.