مطالب

Over the last decade, the retail industry has had a phenomenal growth. All figures show their success and efficiency and many studies have shown the role of customer reviews in encouraging ambivalent purchasers to buy items online. There have been numerous studies on why people read and trust these comments and taking for granted the important role of customer reviews in determining buying decision, this study endeavors to identify and explain the different factors involved in making a comment “useful.” We took an Iranian retail website and collected comments on perceived “usefulness” of each review. Our results showed that perceived level of usefulness was related to the word count of the comments, personal experience of the writer with the product, emotional description of the product, and mentioning the strength/weakness points of the product.

The current paper explores designing a web information retrieval system regarding the searching behavior of users in real and everyday life. Designing an information system that is closely linked to human behavior is equally important for providers and the end users. From an Information Science point of view, four approaches in designing information retrieval systems were identified as system-centered; user-centered; interactive and cognitive designs. However, there is a lack of research related to possible relationships between information behavior and information systems design to date. Traditionally, designers used human factors but not necessarily human behaviors while designing information systems. Therefore, there are few systems designed by information scientist aiming to regard or support the human information behavior. There are now new techniques and methodologies such as Contextual Design and Participatory Design to fill the gap. Implementing a behavioral approach to designing information systems are of interest and importance in terms of modern information technologies like social software, web 2.0, mobile phones and internet websites. New methodologies and research frameworks are proposed that place user location, attention and behavior as their main issues.

This study examines the associations of internet information literacy with two variables: (1) the ability to work with technical aspects of the internet (internet skill), and (2) attitudes about the need for qualitative necessities in the development of e-services. A hierarchical regressions software analyzes data from a national sample of 2134 internet users. In this paper, internet literacy is considered as a literacy which has two-dimensional aspects including information literacy and skill literacy. In an articulation as this, many of the capabilities associated with the internet such as technical, critical, analytical, and structural factors are studied. In addition, abilities that lead users to make distinctions between useful, safe and healthy data and fake, hateful and unhealthy data are taken into account. The analysis shows that the internet information literacy is positively related to internet skills. It is also shown that more internet information literacy leads to more demands for e-services’ qualitative necessities (in the eight indicators of cheapness, availability, usability, quickness, security, integrity, reliability, and transparency). Furthermore, some sociodemographic characteristics (i.e. age, gender, education, income, and place of residence) are explicitly associated with internet skills. Strategy suggestions are concluded for policy making in the respective fields.