Journal of System Management(JSM)

Journal of System Management(JSM)

Journal of System Management, Volume 7, Issue 4, Autumn 2021 (مقاله علمی وزارت علوم)

مقالات

۱.

A Goal Programming Linear Model for Simultaneous Project Scheduling and Resource Leveling - a Huge Civil Project as a Case Study(مقاله علمی وزارت علوم)

نویسنده:
تعداد بازدید : ۱۷
We have a huge civic project, includes several sub-projects, which are divided into activities. This project is a project to rehabilitate 550,000 hectares of agricultural land in the provinces of Khuzestan and Ilam. The project has been divided according to the plots of land. The Jehad in Tehran is managing the projects. They need project scheduling as well as resource levelling and "lot-sizing". Levelling and lot sizing are the most important issues in utilizing the limited resources. For determining the scope and the size of those sub-projects as well as their parallel activities, so far, many models have been proposed. However, the models are weak either in higher resource utilization or in solving numerically the problems. In this paper, our effort has been concentrated on developing scheduling, resource levelling, and lot sizing model, based on balancing utilization of resources, so that the real size civil project could be solved within an acceptable duration time. This paper proposes a goal programming linear model for simultaneous project scheduling and resource levelling. This model determines the best schedule of sub-activities (optimal "lot size" of each sub-activity) to reach the minimum amount of diversion of resources consumed from the number of resources available for the entire periods of the planning horizon. In fact, if the best "lot sizes" have been taken, then minimum fluctuation of the active resources is reached. The proposed model has been used to schedule a project with 87 activities. This project has been scheduled and, accordingly, the optimal volume (the "lot size") of sub-activities have been determined for each activity at any period of time. In this way, only 4 resources out of a total of 32 resources are in shortage. In contrast, the scheduling of this project, using the CPM, results in a shortage of 13 resources.
۲.

Studying the Effective Factors in Brand Value Creation from the Perspective of Customers, Organizations and Stakeholders (Case study: Iranian Textile Industry)(مقاله علمی وزارت علوم)

تعداد بازدید : ۱۵
The purpose of this study is to design a model to explain the indicators of brand value creation in the Iranian textile industry, to identify the dimensions, components and the indicators of brand value, measuring the dimensions, components and indicators of brand value. The research method in this study is descriptive-exploratory using ground data theory (grounded theory). The study population is the Iranian textile industry. The final research model includes the three main dimensions of customer, organization and government. The results obtained from the correlation of factors also showed that value from the customer's point of view, value from the organization's point of view and value from the government's point of view have the most role and effect in brand value development, respectively. Factors showed issues related to import and export, cost management, insurance and tax issues, administrative bureaucracy, human resources, technology, customer emotional factors and performance expectations factors are considered to be of higher rank and importance for brand value creation from the evaluators' point of view, respectively.
۳.

Barriers to the Implementation and Use of Internet Banking in the Keshavarzi Bank(مقاله علمی وزارت علوم)

تعداد بازدید : ۲۱
The aim of this study was to identify barriers to the implementation and use of Internet banking in Keshavarzi Bank. Due to the fact that qualitative data was first collected through study and interviews with experts, at different stages, different tools were used to collect the required data. In the first stage, data was collected through interviews with experts and systematic review. In the second stage, a questionnaire related to the content analysis method was evaluated. The statistical population of the study was 20 experts with master's and doctoral degrees and high work experience in banking management who were selected based on purposive sampling. The results show that, after reviewing the background and interviewing with 20 experts, 20 open source codes were identified by using theme analysis. The results of qualitative content analysis showed that 20 open source codes were important enough. Convergent validity was performed and the fit of the model was confirmed. However, it was found that the most important priorities were the inequality of the Internet banking system in the country's banking network, unpreparedness of the national information network, technological infrastructure problems used in websites, negative customer experience and their low trust, and fake and misleading sites. Banks should regularly update and retain their customers' communication gateway systems such as mailbox and digital and online space, to make customers more willing to receive Internet banking services in the future.
۴.

Modeling the Communication Technology Industry's Innovation Ecosystem using an Adaptive Neuro Fuzzy Inference System(مقاله علمی وزارت علوم)

تعداد بازدید : ۱۲
Information and communication technology (ICT) has provided a platform for the supply of innovative products and services. Therefore, the innovation ecosystem of communication technology (CT) has more searchable aspects separated from information technology (IT). This research aimed to provide insights into the state-of-the-art innovation ecosystem of the communication technology industry and suggests attitudes for future research. In this article, by review of more than 40 articles and chapters about the innovation ecosystem, the analysis has utilized data-driven tools, 173 questionnaires, and 20 specialized interviews with experts. The extracted factors of the research were analyzed using SPSS and AMOS software, and the research model was analyzed using the Adaptive Neuro-Fuzzy Inference System (ANFIS) in MATLAB software. The results show that the financial and economic factor has the most impact and the national and regional factor has the least importance in the innovation ecosystem model. The financial and economic factor is significantly different from other factors in terms of degree of importance.
۵.

Determining the Dimensions of Electronic Customer Relationship Management (E-CRM) in Gharzolhasaneh Mehr Iran Bank(مقاله علمی وزارت علوم)

تعداد بازدید : ۱۴
This study is aimed at determining the dimensions of electronic customer relationship management (eCRM) of Gharzolhasaneh Mehr Iran Bank. The qualitative research method was thematic analysis using an exploratory inductive approach in which 4 main dimensions (comprehensive themes), 13 components (organizing themes), and 116 indicators (basic themes) were presented. Then the experts agreed on these items and finally, 104 indicators (basic themes) were approved. Content validity (0.42) was confirmed, reliability was 0.95 through the Holesti method. 4 business dimensions (branding, marketing, customer strategy, and advertising components); Administrative dimension (organizational) (organizational structure, value creation strategy, and organizational culture components); Communication dimension (information components, information technology, interaction, and support), and also management dimension (financial management, knowledge and learning management components) were identified and approved. This model can be used as a basis for planning to enhance and improve the quality of the eCRM system for use in Gharz al-Hasna Bank.
۶.

Developing a Strategic Model of Public Relations Promotion with an Emphasis on Media Literacy System(مقاله علمی وزارت علوم)

تعداد بازدید : ۱۶
Media literacy is a topic that is concerned with the audience's power of understanding of the way in which media works and how they make sense thereof, and seeks to make this analysis a habit and a task for the audience. In this regard, present research provides a model for promotion of public relations with an emphasis on media literacy among managers and employees of Mazandaran Gas Company. In this paper, the data were sorted out through three stages after introduction of the concept media literacy using the qualitative method of grounded theory and holding 15 in-depth, semi-structured interviews with the academics and experts of the field, and following a content analysis. Based on the findings, the model is made up of five components: 1. The elements promoting media literacy at three macro (i.e. formulation of educational rubrics, changing educational methods, culture building with media literacy potential, adopting a problem-oriented approach, creating a national Internet, coherence and consistency in policy making and planning, and media content monitoring), intermediate (i.e. group interaction with colleagues and management training), and micro (i.e. technological knowledge, cognitive knowledge, media knowledge, and content production); 2. Decisive factors (categories of macro, intermediate, and macro level factors); 3. Interfering factors (including government intervention, lack of legislation or regulations); 4. Strategies (including policy and planning strategies, educational strategies, and culture- and discourse building strategies; 5. Consequences (i.e. economic, social, cultural, political, technological, communication, environmental, and individual-behavioral consequences).
۷.

Assessing the Out-Of-Home Advertising Model of Consumer Products (Case study of food industry in Fars province)(مقاله علمی وزارت علوم)

تعداد بازدید : ۱۴
The purpose of this study is evaluate the out-of-home advertising model of consumer products in the food industry of Fars province. The model under test was designed using the grounded theory method through interviews with 20 marketing and advertising experts. Structural equation analysis has been used to analyze the data and according to the proposed model in relation to the effect of latent variables. Data were collected by distributing a questionnaire among the marketing and sales staff of Fars food industry companies. The statistical population of this study includes the employees of the marketing and sales department of Fars food industry companies. Due to the unlimited number of statistical population, a cluster model was used to select the sample. For this purpose, 246 people were selected and evaluated in a targeted manner, but in the end, 227 completed and returned questionnaires were statistically analyzed. According to the results, the two important models of model fit (RMSEA) and (CMIN / DF) and other indicators are in an acceptable range, which can be said that the model has a good fit. Also, the research results showed that Out-Of-Home advertising can It should lead to customer loyalty, credibility, mental engagement, intention to buy and increase sales.
۸.

Designing a Positioning Model for State Banks' Services and its Validation from the Perspective of External Customers(مقاله علمی وزارت علوم)

تعداد بازدید : ۳۱
State banks must find a way to adopt a different strategy from other banks in providing customer service. An important and key way to create a competitive position is to differentiate services from other competitors that create a good image of the bank and its services in the minds of customers. A topic that has been addressed in the present study is the necessity for state banks, like other companies and businesses, to follow a suitable model in order to achieve a suitable position in the banking industry. In this regard, the purpose of this study is to design a model for positioning the services of state-owned banks and its validation. The data for qualitative stage were obtained from Keshavarzi, Melli, and Maskan branches' managers of Khorasan Razavi province and university professors in the field of management. The quantitative sample were also the customers of aforementioned banks, that due to their large number, 384 people from each bank were selected as a sample size by simple random method and Cochran's formula. In order to collect data in the qualitative part, Deleted part, the interview was used and in the quantitative part, a researcher-made questionnaire was used, which obtained validity with expert opinions and reliability with Cronbach's alpha of 0.77. In order to analyze the data in the qualitative part, grounded theory and the method of Strauss and Corbin and Maxquda software were used, and in the quantitative part, the structural equation technique and PLS2 software were used. The results showed that the model presented in 6 dimensions of causal factors,contextual, intervening, pivotal, strategies an consequences has a good fit.
۹.

The Effect of Advertising on Expectations and Perception of the Brand with Emphasis on the Mediating Role of Customer Experience Management in the Insurance Industry(مقاله علمی وزارت علوم)

تعداد بازدید : ۱۷
This study aims to investigate the effect of advertising on expectations and perception of the brand with emphasis on the mediating role of customer experience management in the insurance industry. The present study is an applied research in terms of purpose. In terms of data collection method, it is a descriptive correlation and because the data were collected at a specific time, it is cross-sectional. Also, the main data for testing research hypotheses were collected in the field using a questionnaire. The statistical population of the present study consisted of customers of the insurance industry in Tehran. In order to determine the sample size, the principles of sample size in multivariate regression analysis were used to determine the sample size in structural equation modeling. The sample size was 385. The reliability and validity of the questionnaire were confirmed using face validity and reliability using confirmatory factor analysis, Cronbach's alpha coefficient and combined reliability. SPSS and LISREL software were used to analyze and test the research hypotheses. Findings from this study showed that advertising has a positive and significant effect on perception, brand expectation and customer experience management. Customer experience management also has a positive and significant effect on brand perception and expectation. Other findings of this study pointed to the positive and significant effect of the mediating role of customer experience management variable in the relationship between advertising and perception and expectations of the brand. Considering the findings of this study, advertising had the greatest effect on the customer experience. Also, the mediating effect of customer experience management variable in the relationship between advertising and brand perception was greater than the direct effect of advertising on brand perception.
۱۰.

Identification and Prioritization of Organizational Intelligence Criteria in Production Cooperatives of Iran(مقاله علمی وزارت علوم)

تعداد بازدید : ۴۴
Nowadays, organizational intelligence is very important in acquiring necessary information for making suitable decisions and gaining competitive benefits in active environments for generative corporations. So, the present study aims to identify and prioritize organizational intelligent criteria in the production cooperatives of Iran. In methodology,this is an applied (developmental) study objectively and a mixed (quantitative-qualitative) survey regarding the nature of data. The present study is a Grounded theory its nature and methodology in the qualitative section, while it is a descriptive-exploratory study in the quantitative section. The study population consists of experts including the managers of the Ministry of Cooperatives, Labor, and Social Welfare, who were 12 respondents selected using the non-probability purposive and snowball sampling techniques. The dimensions of organizational intelligence, including intelligent enablers, organizational intelligent capabilities, intelligent development contexts, and intelligent governance with 18 criteria were identified using the grounded method. Finally, the cause and effect relationships between the dimensions and criteria were determined by the Analytical Network Process method based on the fuzzy DEMATEL. According to DEMATEL findings, the “intelligent governance” and “intelligent development contexts” dimensions are the cause, while the “intelligent enablers” and “organizational intelligent capabilities” constitute the effect. The “customer relationship management”, “organizational learning”, and “human intelligence” criteria have respectively the most weight and priority in the organizational intelligence of production cooperatives in Iran.
۱۱.

The Effect of Competitive Advantage Strategies on Customer Loyalty: Mediated role of Brand Identification and Brand Awareness (Case study: Parsian Insurance customers)(مقاله علمی وزارت علوم)

تعداد بازدید : ۳۶
The purpose of this study is to investigate the effect of competitive advantage strategies on customer loyalty with the mediating role of customers brand identification and brand awareness in the insurance industry. The study methodology is descriptive-correlational and the statistical population were Parsian Insurance brand customers in Rasht, Lahijan and Bandar Anzali cities. By the use of Morgan table, the sample size were 384 people which finally we selected 389 people by the use of random sampling method. The main dimensions of the research questionnaires were competitive strategies of differentiation, cost leadership, brand identification, brand awareness and customer loyalty. In order to analysis the data we used SPSS 22 and Smart PLS 2 software. The results indicated that differentiation strategies has meaningful and significant effect on customer loyalty and also the mediating roles of brand identity in the relationship between differentiation and customer loyalty and also in the relationship between cost leadership and customer loyalty were confirmed, but the relationship between cost leadership on customers loyalty and the mediating role of brand awareness in the relationship between differentiation on customer loyalty and cost leadership on customer loyalty were not confirmed. 
۱۲.

Presenting a Model of Film Marketing Process in Iran and Describing the Model (Case Study: Social Drama Genre)(مقاله علمی وزارت علوم)

تعداد بازدید : ۱۶
The main purpose of this research is to present a model of film marketing process in Iran. The present research is developmental-applied in terms of purpose and is a kind of exploratory mixed research in terms of nature. The statistical population in the quality department is specialists in the field of work and academia, marketing and film industry. The number of samples was obtained by the available method and the sample size was obtained by theoretical similarity. Specialists were identified by purposive sampling and snowball sampling, which according to the adequacy of the data, a total of 30 specialists were interviewed. The statistical population in the quantitative section is 294 producers, directors and media experts. In the qualitative part, the interview was used as a data collection tool and in the quantitative part, a 34-item questionnaire was used. The research method in the qualitative part was the qualitative content analysis method in the MAXQDA software and in the quantitative part the researcher used the SPSS software and the structural equation approach. Based on the results of the qualitative study, nine hypotheses were proposed. The hypotheses were tested by distributing a researcher-made questionnaire and extracting the data and then the confirmatory factor analysis test. The results of the confirmatory factor analysis test and the dimension measurement model of the variables showed that all variables are in a significant state. And in the section of structural equations, it was proved that all the relations designed in the qualitative section are approved and all the components of the model have significant relations with each other.
۱۳.

Influencer Behavior in Social Media Marketing: Developing and Validating a New Model(مقاله علمی وزارت علوم)

تعداد بازدید : ۱۷
This research was aimed at develop and validate an influencer behavior model in social media marketing. The statistical population in the qualitative section consisted of Academic and organizational experts including social media marketing experts. A sample of qualitative sample was used for purposeful sampling and in a small part of the compilation sampling. The data collection tool was interviewed in the qualitative section and in the quantitative section the questionnaire was used. Data were analyzed using confirmatory statistical analysis. The results identified 17 components and 90 indicators that 4 components of influencing the behavior of influencers in social media marketing. Finally, the research model consisting of influential and influential factors was presented and its degree of appropriateness was appropriate.