عوامل مؤثر بر قصد تداوم استفاده از شبکه های اجتماعی؛ با میانجی گری اعتماد (مورد مطالعه: پیام رسان تلگرام و سروش) (مقاله علمی وزارت علوم)
درجه علمی: نشریه علمی (وزارت علوم)
آرشیو
چکیده
امروزه زندگی انسان ها، شدیداً تحت تأثیر ارتباطات نوین قرار گرفته است و حتی این تأثیر به خصوصی ترین ابعاد زندگی آن ها نیز رسوخ کرده است. شبکه های اجتماعی امکانی را فراهم آورده اند که کاربران به واسطه آ ن ها می توانند علاقه مندی ها، افکار و فعالیت های خودشان را با دیگران به اشتراک بگذارند. از طرفی، یکی از ویژگی های این شبکه های اجتماعی ، ایجاد سهولت در برقراری ارتباط های اجتماعی است. در کنار هر رابطه، بحث اعتماد به آن رابطه نیز همواره مطرح است، لذا هدف از انجام پژوهش حاضر، سنجش عوامل مؤثر بر قصد تداوم استفاده از شبکه های اجتماعی با تأکید بر نقش میانجی اعتماد به شبکه های اجتماعی تلگرام و سروش در بین 395 نفر از شهروندان بالای 18 سال در شهر سمنان است. این مطالعه از لحاظ هدف کاربردی، از نوع تحقیقات توصیفی و با روش پیمایشی است. جهت جمع آوری اطلاعات، از پرسشنامه مبتنی بر طیف لیکرت و برای تجزیه و تحلیل داده های تحقیق، از مدل سازی معادلات ساختاری استفاده شده است. یافته های پژوهش حاضر نشان داد که نفوذ اجتماعی و سهولت کاربری بر اعتماد به شبکه های اجتماعی تأثیر مثبت و معناداری دارد. همچنین، بین متغیر اعتماد به شبکه های اجتماعی و قصد تداوم استفاده از شبکه های اجتماعی تأثیر مثبت و معناداری یافت شد.Factors affecting the continuance intention for using social networks; the role of mediators of trust (Case study: Telegram and Soroush messengers)
Extended Abstract
Introduction and statement of the problem:
Social networking has attracted a large number of people in Iran in recent years who are willing to share their opinions and feelings. One can say, human life is heavily influenced by modern communication and has penetrated the most personal dimensions of life. Social networks provide an opportunity for Iranian users to share their own interests, thoughts, and activities with others. Virtual social networking is one of the most common and most used social networks in Iran. Such networks are informative, entertaining and sometimes attacking us. Iranian users who have a long history of being pioneering in using social networks are currently the largest users of the telegram messenger. The high number of Iranian Telegram users has created a lot of discussions in the public domain of Iran. The discussions focused on the filtering of this messenger as well as the discussions between Iranian authorities and Telegram owners. In addition, the speed of good messaging and massive propaganda are two factors that have led Soroush's messenger as a prominent Iranian messenger. The present study examines the factors affecting trust in social networks of Telegram and Soroush, taking into account the findings of previous research on security concerns, privacy and perceived risks to social networks.
Theoretical background:
Trusting technology means that users want to be affiliated with their system's performance, users believe that technology has the best features to protect its concerns. Trust is a vital element in the virtual field and can be learned through social interaction. Trust can be considered as a positive predictor of people's interactions and behaviors. Trust structures have a direct impact on users' intentions in social networking services. Therefore, it is suggested that user trust in social networking services may affect the intention to continue using these networks. The degree to which a person believes that using the system is free from mental efforts is called facility of use. The facility of use; the degree of the willingness of the user to use the system in which there is no effort. The facility of use usually refers to the inherent characteristics of information technology. The user's trust in social networking services is influenced by friends, colleagues and family members. Comments, suggestions, and recommendations provided in social communities can affect the trust of users in social networking services. Social influence is defined as the degree to which users believe, important friends, associates, and other related individuals who are called to trust them and use social networking services. Privacy concerns about their profile information depend on their assessment of social networking attempts to protect their privacy. Perceived risk is the perceived person's uncertainty and the inappropriate consequences of pursuing an activity or behavior. The perceived risk significantly affects privacy concerns as well as privacy concerns affecting the willingness to use social networks.
Methodology:
This is an applied and descriptive type of research and we used the survey method to collect the necessary data. The statistical population of this study consists of citizens over the age of 18 in Semnan who use the social networks of Telegram and Soroush. In this research, the available sampling method was used. Accordingly, the questionnaire for telegrams between 285 people and Soroush's questionnaire distributed among 134 people. Finally, 273 telegram questionnaires and 122 Soroush questionnaires were collected and analyzed. The research scales for measuring variables were first extracted from theoretical foundations. Then, according to the experts' opinion, the formal and material validity of the scales was verified and confirmed. Also, to determine the reliability of the scales, Cronbach's alpha was calculated. In order to verify the reliability and validity of the measurement model, SPSS and Smart-PLS software were used.
Results and discussion:
The data analysis in this study was carried out through structural equation modeling. We used a questionnaire to collect the required data. The questionnaire had a total of 26 items and contains the five-level Likert scale. Some of the findings indicate that in terms of gender, men accounted for 65% and 57%, respectively, in the use of telegram and Soroush messages relative to women. In terms of marital status, the marital group is in both groups of users in the majority. In terms of age distribution, the age group of 29-38 years old has the most users in the social networks of Telegraph and Soroush. In terms of education, users with a bachelor's degree have more frequent rates of 37% -38%, among users of telegrams and Soroush correspondents, respectively. Reliability is achieved through Factor Loading, Cronbach's Alpha, AVE and Composite Reliability. Considering that the appropriate value for factor loading is 0.4, Cronbach's alpha is 0.7, Composite reliability is 0.7 and for AVE is 0.5, according to the findings, all of these criteria are about the appropriate variables. Therefore, the appropriateness of the reliability and convergent validity of the present study can be validated. In the tested model, firstly, the significance of the path coefficients and factor loadings at the level of 0.95 was considered. All factor loadings at this level of confidence are significant (the factor loading of all variables in the acceptable range is above 4 tenths). This means that the correlation coefficient of the obvious variables estimates their hidden variables. As a result, the validity of the model structure is acceptable.
Conclusion:
If we associate social networking functions, collaborate and share resources, citizens’ use of online social networking sites in the direction of educational goals leads to the organization of their resources and activities, and they can be economical getting more time in time will do more with less effort. According to the findings of the research, it can be said that the telegram is a safer messenger, due to the media space of the advertising mode formed on the internal messenger on the one hand and the use of powerful telegram encryption on the one hand otherwise, users' information security is maintained at a very high level. On the other hand, the lack of trust in this messenger is due to the lack of reluctance by users to use Soroush. Many people, with the fear or illusion of monitoring their messed up messages in Soroush's messenger, prefer not to use this messenger and do not consider the internal messengers to be a good alternative to telegrams.
Prominent results:
Considering the findings of the research and in order to strengthen the role of internal social networks, it seems appropriate for policymakers and administrators of this field to pay more attention to the following two components; First efforts should be made to improve the technical and internal issues of the internal message or in terms of facility of use such as speed, accuracy, beauty, etc., because according to the results of the present study, facility of use is one of the prominent reasons that users have referred to the intention to continue using social networks. In the second step, it's better to focus public trust on the internal messenger, as the biggest concerns of users in terms of privacy concerns, perceived risk, and distrust are observed, and with no public convincing about these doubts, it would not be possible to expect dramatic changes in users' loyalty to domestic social networks.
Keywords : Social Networks; Trust; Ease of Use; Intention to Go.
References
Aboelmaged, M., & Gebba, T. R. (2013). Mobile banking adoption: an examination of the technology acceptance model and the theory of planned behavior. International Journal of Business Research and Development, 2 (1).
Alcántara-Pilar, J. M., Blanco-Encomienda, F. J., Armenski, T., & Del Barrio-García, S. (2013). The antecedent role of online satisfaction perceived risk online and perceived website usability on the effect on travel destinations. Journal of Destination Marketing & Management.
Boyd, D. M., & Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of computer‐mediated Communication, 13 (1), 210-230.
Can, L., & Kaya, N. (2016). Social networking sites addiction and the effect of attitude towards social network advertising. Procedia-Social and Behavioral Sciences, 235, 484-492.
Chang, S. E., Liu, A. Y., & Shen, W. C. (2017). User trust in social networking services: A comparison of Facebook and LinkedIn. Computers in Human Behavior, 69, 207-217.
Chen, Y., Yang, L., Zhang, M., & Yang, J. (2018). Central or Peripheral? Cognition Elaboration Cues’ Effect on Users’ Continuance Intention of Mobile Health Applications in the Developing Markets. International journal of medical informatics.
Crespo, A. H., del Bosque, I. R., & de los Salmones Sánchez, M. G. (2009). The influence of perceived risk on Internet shopping behavior: a multidimensional perspective. Journal of Risk Research, 12 (2), 259-277.
Doney, P. M., Cannon, J. P., & Mullen, M. R. (1998). Understanding the influence of national culture on the development of trust. Academy of management review, 23 (3), 601-620.
Dowling, G. R., & Staelin, R. (1994). A model of perceived risk and intended risk-handling activity. Journal of consumer research, 21 (1), 119-134.
Fogel, J., & Nehmad, E. (2009). Internet social network communities: Risk-taking, trust, and privacy concerns. Computers in human behavior, 25 (1), 153-160.
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27 (1), 51-90.
Grandison, T., & Sloman, M. (2000). A survey of trust in internet applications. IEEE Communications Surveys & Tutorials, 3 (4), 2-16.
Heidemann, J., Klier, M., & Probst, F. (2012). Online social networks: A survey of a global phenomenon. Computer Networks, 56(18), 3866-3878.
Jang, Y.-T., Chang, S. E., & Chen, P.-A. (2015). Exploring social networking sites for facilitating multi-channel retailing. Multimedia Tools and Applications, 74(1), 159-178.
Kim, S., & Hsu, M. (2012). Effects of various characteristics of social commerce (scommerce) on consumers' trust and trust performance. International Journal of Information Management, 33 (2), 318-332.
Lankton, N. K., & McKnight, D. H. (2011). What does it mean to trust Facebook?: examining technology and interpersonal trust beliefs. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 42 (2), 32-54.
Lin, H. H., & Wang, Y. S. (2005). An examination of the determinants of customer loyalty in mobile commerce contexts. Information & management, 43 (3), 271-282.
Nazeer J (2017) Impact of Social Media Advertisements on University Students. Arts Social Sci J 8: 290. doi: 10.4172/2151-6200.1000290
Salehan, M., Kim, D. J., & Koo, C. (2016). A study of the effect of social trust, trust in social networking services, and sharing attitude, on two dimensions of personal information sharing behavior. The Journal of Supercomputing, 1-24.
Tan, X., Qin, L., Kim, Y., & Hsu, J. (2012). Impact of privacy concerns on social networking web sites. Internet Research, 22(2), 211-233.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 425-478.
Yokoyama, M. H., & Sekiguchi, T. (2014). The use of social network sites in the workplace: A case study in Brazilian companies. Brazilian Business Review, 11 (2), 87.
Yuanxin, M., & Noichangkid, P. (2016). Bored with Ads?: A Study Investigating Attitude towards Social Media Advertising. Master thesis, one-year, 15hp
Zhou, T., & Li, H. (2014). Understanding mobile SNS continuance usage in China from the perspectives of social influence and privacy concerns. Computers in Human Behavior, 37, 283-289.
تبلیغات
