حیدر احمدی

today the speed of changes in dispensation have involved all businesses. these changes include product/service, customer services, and consumer behavior. so the present research has examined the effects of job crafting with mediation health services on patient satisfaction. statistical population of the present research consists of two groups: the first group is the recipient of health services of Persian Gulf Martyrs Hospital and the second group of doctors, nurses, services staff, and employees of Persian Gulf Martyrs Hospital that provide medical and health services. to assess the variables of the study, a questionnaire was used. The statistical population of the second group passed 1000 people and 304 of them answered the questionnaire.the research method according to the nature of the research is descriptive-survey research. Cronbach's alpha coefficient was used to evaluate the reliability of the questionnaire questions that evaluate were obtained 888/0 for the job crafting questionnaire and content validity was used to measure the validity of the research data collection tool. the Questionnaire was the tool for collecting data in this research and Smart PLS software was used to test hypotheses.results of structural equations showed that the job crafting variable has positive and significant effects on patient satisfaction and health quality, and the health quality variable has positive and significant on patient satisfaction. Health quality variable plays a positive mediating role in the relationship between job crafting and patient satisfaction.

Iranian high school students confront various challenges in understanding reading passages and learning vocabulary since appropriate process-oriented assessment techniques with constructive and communicative feedback are not practiced to consolidate instruction and learning. The effect of formative assessment (FA) retelling strategy on vocabulary knowledge and understanding passages was investigated and scrutinized in this quasi-experimental study in the EFL context. Thus, a sample of 48 intermediate EFL students was selected and assigned to two intact groups. The retelling assessment was implemented for the experimental group (EG), while the product-oriented summative assessment was applied to the control group (CG). The pre-test scores were taken at the first phase of the study followed by the eight-week assessment process. Finally, the post-test scores were taken. For the purpose of the analysis, the Independent Samples T-test and the one-way  ANCOVA were utilized to compare and contrast the mean scores. The findings were in favor of the retelling technique which developed the vocabulary command and text comprehension in the EG. Moreover, little or no significant impact was revealed for the product-oriented assessment in the CG. The findings can be pedagogically rewarding for learners, teachers and theoreticians and may cast light on SLA research in applying FA techniques.