اشرف سادات موسوی

INTRODUCTION: The aim of the current research was to design a competency model for volunteers to be used in the IRCS and Volunteers’ Organization. METHODS: This research has a mixed approach and was conducted in two qualitative and quantitative phases. The first phase was done using grounded theory and the next phase was based on a researcher-made questionnaire. A total of 11 people including professors and experts of the IRCS who were knowledgeable and experienced about the subject were studied using purposeful sampling through semi-structured interviews. Data was analyzed by Maxqda-2022. Then, a researcher-made questionnaire was prepared using the indicators obtained from the qualitative section and given to a number of experts in the IRCS (140 people). Data was analyzed using Smartpls3 and SPSS-26 software. FINDINGS: According to the findings in qualitative section, causal conditions consist of 2 main categories and 4 subcategories; background includes 1 main category and 2 sub-categories as well as central phenomenon 4 main categories and 20 sub-categories; also, intervening conditions 2 main categories and 4 sub-categories; and the strategies 2 main categories, 5 sub-categories, and finally the consequences are composed of 3 main categories and 3 sub-categories. The results of the quantitative analysis also emphasize the positive and meaningful relationship between each of the strategies and the competence of the volunteers, which means that each of these strategies can be effective in designing and developing the competency model of the volunteers. CONCLUSION: The results indicated that the competency of RCS volunteers requires various factors such as mental image at the community level and the culture of meritocracy at the level of the IRCS and Volunteers’ Organization. In the following, the results and its consequences can be observed for the volunteers, IRCS, Volunteers’ Organization, and finally for the community, beneficiaries and the affected people. All of which depend on the use of appropriate strategies to design the competency model of IRCS volunteers.