زهرا طالب

Purpose: The purpose of this study was to identify the effective components on assessment the quality of educational services in education and provide a model for it. Methodology: This study in terms of purpose was applied and in terms of implementation method was qualitative. The research population was articles of related to research and management experts in the field of educational services in Tehran, which according to the principle of theoretical saturation, number of 10 people of them were selected as the sample by purposive sampling method. The research tool was a semi-structured interview that lasted 30 to 45 minutes for each person and its structure and internal validity and its external reliability was confirmed. Data were analyzed with coding method in NVIVO software version 10. Findings: According to the analysis, the main theme of assessment the quality of educational services in education had 44 free themes in the form of 9 sub-themes including research activities, teachers, curriculum, school physical environment, learning resources, learning process, cultural-religious activities, cultural activities and sports activities. Conclusion: According to the results, to improve the quality of educational services in education can be done by improving the sub-themes and free themes of each of them until provide a basis for improving and promoting the education system.

Purpose: The present research was conducted with the aim of comparative study of university' social responsibility patterns to provide strategies for Iranian universities. Methodology: This study in terms of purpose was applied and in terms of implementation method was qualitative. The research population was all articles and books related to social responsibility and university' social responsibility patterns in the 1990 to 2021 years. Out of 23 resources related to university social response patterns number of 14 resources based on the inclusion criteria were selected as a sample by purposive sampling method. Data were collected by documentary method and take noting from them and were analyzed by content analysis method. Findings: Findings showed that the university' social responsibility patterns mainly emphasized on 10 components of environmental conditions (economic, political, cultural and social), law, ethics, humanitarian, stakeholders, philosophy and goals of the pattern, theoretical foundations, perceptual framework, implementation stages and evaluation and engineering system. Also, a comparative study of university' social responsibility patterns indicated that these patterns were more similar from each other in terms of four components of environmental conditions, stakeholders, implementation stages and evaluation and engineering system and were more different from each other in terms of six components of law, ethics, humanitarian, philosophy and goals of the pattern, theoretical foundations and perceptual framework. Conclusion: The results of this research can have practical implications for university specialists and planners. They can with the help of identified components take an effective step towards promoting social responsibility in universities