۱.
The market competition urges companies to invest heavily in Customer Relationship Management (CRM) projects to gain a better understanding of the customers. Nevertheless, the successful implementation of CRM seems to be difficult to achieve. Researches show that less than 30 percent of organizations that implement a CRM technology have seen an improvement in organization performance. Hence, a more than 70 percent rate of failure for CRM projects is an alarm for organizations to provide the required arrangements prior to the CRM implementation. This paper aims to consider two research questions: How has CRM implementation research evolved over the past 20 years? What are the Critical Success Factors (CSFs) and Critical Failure Factors (CFFs) for CRM implementation? To answer these questions, the authors conducted an in-depth review of CRM implementation research for the last 20 years and analyzed the content of 214 selected papers (published from January 2000 to January 2020). Then CSFs and CFFs were classified and prioritized. Finally, the work proposes a covering definition of the success factors based on the literature review. Acknowledging the growth of studies on CRM implementation, this paper presents the latest picture of the discipline and hopes that understanding these 24 CSFs and 15 CFFs would help organizations to obtain the expected benefits of their CRM initiative.
۲.
Investigating banks’ status has always been a concern to its management and regulatory decisions, which can be carried out by means of income diversification and CAMEL composite. The importance of income diversification is to decline the operation risk. The soundness of banking is also another essential component in the banking industry that can be evaluated by CAMEL. This article’s two primary goals are computing CAMEL composite index and investigating the relationship between income diversification and banking soundness, using CAMEL composite index within the financial statements of 16 Iranian banks between the years 2010 to 2017. This study applied an exploratory factor analysis (EFA) to compute the CAMEL composite calculated by arithmetic mean in the previous studies. In addition, the Herfindahl-Hirschman index (HHI) has been used to calculate income diversification. The generalized method of moments (GMM) panel model has been utilized to study the relationship between variables. The result of EFA confirms two factors: financial ability and financial performance. The result of GMM panel model shows a positive and significant relationship between financial ability and financial performance on income diversification.
۳.
This article examines the relationship between inflation and inflation uncertainty in the Turkish economy in this period 2004:01-2014:12. This relationship is explored in two ways: a) with the effect of structural breaks; b) without the effect of structural breaks. In fact, with regard to the main structural break have occurred over this period, we examine whether structural break has affected the causal relationship between these two variables or not. Conditional Heteroscedasticity Models are used to obtain inflation uncertainty. The EGARCH model has been identified as the most appropriate model for inflation uncertainty. Lee-Strazicich test is applied for checking any structural break in inflation and inflation uncertainty series. Then, the relation between inflation and its uncertainty is tested using Granger causality Test. This study shows that the structural break has no effect on the Friedman-Ball hypothesis. This hypothesis is supported whether with the structural break or without the structural break. But Cukierman-Meltzer’s view is affected by the structural break. Since this hypothesis imply that inflation uncertainty causes inflation, so politicians need to implement policies that pay more attention to inflation uncertainty.
۴.
In this paper, we present the macro stress test with a credit risk approach for banking system of Iran during the period 2004Q1-2019Q4. The goal is to evaluate the vulnerability of the banking system through credit risk to the country economic shocks. In this regard , the developed method of Wilson (1997) Credit Portfolio View model including macroeconomic variables and default rate has been used. The results of the applied analysis show that the nominal exchange rate has a significant and positive effect on default rate or credit risk and the variables of the inflation rate, economic growth, loan growth, and liquidity rate have a less negative effect and considering that the economic recession during the studied period, the unemployment rate has had the most positive and destructive effect on the credit risk. Using Mont Carlo simulation and calculating the risk value and expected losses for each of the economic variables, the capital required by banks to cover losses is obtained. The results of the credit risk stress test show that an adverse scenario due to nominal exchange rate shock with a standard deviation has the greatest impact on the amount of capital required to cover unexpected losses compared to the baseline scenario and banks need less capital to cover their losses. But to cover the losses caused by the shocks of other variables, it is necessary to increase their capital. In general, according to the obtained results from the simulation and checking the distribution of credit losses, the banking system except for the nominal exchange rate variable is not resilient to cover losses due to shocks from other variables.
۵.
While some research projects have been done into the guidelines for and inefficacy of religious involvement in subjective well-being (SWB), it has been well-argued that religious involvement should be more considered as one of the key elements triggering off SWB. The current study examines the possible relationship between religious involvement, religious attendance, religious beliefs, and SWB among male and female groups. The relationship between the variables and SWB was investigated through Propensity Score Matching (PSM) and Nearest-Neighbor Matching (NNM). The sample consists of people aged 18 and over in fifteen districts of Isfahan in the year 2020 (N=363). Our analysis shows a robust influence of religious involvement, religious attendance, and religious beliefs on SWB in a framework of multivariate logistics which controls for education, gender, income, and disabilities. Moreover, in contrast to other studies, the findings indicate equal efficacy of religion for both men and women. In addition, findings show that Muslim individuals are happier and more satisfied with life than non-Muslim or non-religious people. We suggest that the influence of religious organizations and communities on the process of happiness and welfare as well as the function of these elements be highlighted as areas for further studies.
۶.
The urgent need to provide capital from developing countries and improve the level of technology has made it necessary to attract foreign investment. FDI can respond to this need as an inflow of capital, technology, and technical know-how. The present study investigated the role of FDI attraction determinants through a technology transfer approach comprehensively and coherently. This research was conducted using a quantitative paradigm and a cross-sectional survey among experts. The statistical population consisted of Iranian experts, practitioners, and executives in investment and economics. The convenience sampling method was used to study 310 members of the statistical population. A researcher-made questionnaire was also used for data collection. The validity was determined using experts' views, and its reliability was determined using Cronbach's alpha within a pre-test (n=20). Data were analyzed through the partial least square structural equation modeling (PLS-SEM) method in Smartpls 3 software. The hierarchical component analysis (using two orders of constructs) was used to reduce the complexity of the structural model. The results showed that "international relations and agreements" as a primary variable correlated with FDI attraction, and "bureaucracy and domestic laws" significantly affected FDI attraction. In addition , the results indicate that "sanctions, "economic stability and security," and "workforce" are among the economic components that play a less significant role in FDI attraction.
