شاخص های رضایتمندی و وفاداری گردشگران ورودی به شهرستان سرعین از بعد جاذبه ها (مقاله پژوهشی دانشگاه آزاد)
درجه علمی: علمی-پژوهشی (دانشگاه آزاد)
حوزه های تخصصی:
شماره صفحات: ۱۰۳ - ۱۲۰دریافت مقاله   تعداد دانلود  :  ۶
Indicators of satisfaction and loyalty of incoming tourists to Sarein city in terms of attractions
One of the important components in tourism is tourists 'satisfaction and loyalty. Feeling satisfied with the destination on the one hand and encouraging friends and acquaintances on the other hand causes frequent visits to tourist destinations. The purpose of this study is to identify effective indicators in tourists' satisfaction and loyalty. The entrance to the city is fast,Which plays the main role in earning income from tourism, the research in terms of purpose and practical nature and in terms of descriptive-analytical research method and survey data collection method, after reviewing 27 indicators studied these results It was found that 17 indicators, including: safety of visited areas, attractiveness of attractions, quality of therapeutic water have been effective in tourist satisfaction and loyalty, but 10 indicators, including: informing the public sector about tourist attractions, informing the private sector about Tourist attractions, proper tourist guidance about attractions have not been effective in tourist satisfaction and loyalty,Also, based on the average obtained from the set of indicators, it was found that the experimental average is higher than the theoretical average, which is 3, so the relationship between satisfaction and loyalty of tourists and tourist attractions was confirmed, and it was found that 65.6% of respondents for the third time or more They visit Sarein city, and this indicates that most tourists are satisfied with the tourist attractions of this city, and this in itself creates loyalty among tourists and their frequent visits to this beautiful tourist place.