New normal

The purpose of this paper is to identify and prioritise mobile wallet (m-wallet) key adoption factors (KAFs). 9 KAFs are proposed by authors on the basis of a systematic literature review. Authors have proposed one novel factor influencing adoption called 'contactless transactions' due to pandemic and new normal post-Covid-19. This has resulted in a total of 10 KAFs. The fuzzy TOPSIS approach is proposed to rank these key adoption factors (KAFs). Sensitivity analysis has also been conducted to check the robustness of the study. Examining the literature indicates that this study is among the first attempts to prioritise key adoption factors (KAFs) using fuzzy TOPSIS. The results show that perceived security, trust, performance expectancy, perceived ease of use and contactless transactions are among the top 5 adoption factors. The findings of this research will be beneficial for both academicians and practitioners. The key adoption factors (KAFs) proposed in the paper will help practitioners develop strategies for building a wider acceptance of m-wallet among customers. Moreover, the fuzzy TOPSIS technique discussed in this paper will apprise managers about critical factors to be focused upon. This study will provide an integrated framework for academicians to carry out further research in the field of mobile wallets.

Bali tourism decrease in growth since March 2020 due to the Covid 19 pandemic. Irrespective of the decrease in growth, retreat tourism products still survive with a few numbers of tourist. This resilience occurs because it is categorized as a small-scale business. The facts led to explore the potential of retreat tourism as a new normal tourism, because it avoids of crowd and increase body immunity. This article aims are to explore the potentials of retreat tourism as a new normal tourism in Bali. The article uses tourism product planning theory and sustainability concept to describe the potential of retreat tourism as products of new normal tourism. This is based on qualitative research and qualitatively analyzed. The results showed that the retreat has the potential as a new normal tourism product, due to the provision of core health products, harmonized with the local community, local economy and environment. It means that the retreat tourism supports the new normal issue of tourism.

The breakout and intensification of the worldwide Coronavirus pandemic caused dramatic changes to education across the world. Both teachers and students were not prepared for the sudden change regarding the mode of teaching and learning: onsite to offsite and offline to online. The current study seeks to identify frequent problems that first-year English major students have during their online learning process and explore their suggestions for the improvement of the situation. Data were collected from an online survey of 89 first-year English-majored students. The students’ obstacles were identified by the 30-item questionnaire, and their suggestions for positive changes were explored thanks to open-ended questions. The results show that learning environment is the students’ biggest problem due to the distraction of attention during home study. The extent of problems in six areas: (1) self-regulation, (2) technological literacy, (3) student isolation, (4) technological sufficiency, (5) learning resources, and (6) learning environments are significantly different. Among the suggestions, the students expected improvements in (1) teachers’ pedagogy, (2) students’ health, and (3) assessment scheme. Acknowledging the problems and putting forward suggestions for emergency remote teaching could contribute to the development of sustainable online teaching as a complementary mode of instruction in the new normal.