مطالب

Today, Information Technology services are considered as valuable resources in all areas. For making Information Technology Management Processes purposeful and efficient in different organizations &ndash as a competitive and strategic advantage (especially in organizations responsible for health care services) &ndash it is necessary to recognize the level of maturity of the organization and review its processes in the field of Information Technology Services. On the other hand, finding the relations between main components of maturity and Information Technology Standards are essential to make them functional. In this paper, in addition to recognizing the present IT Management Services and prioritize them we reviewed the gap between processes and compare them to provide related maturity levels for introducing a localized model in Information Technology Services maturity in organizations responsible for health care services. Therefore, with the help of health experts and professionals working in health organizations we categorized indicators in 10 management processes and 9 criteria related to it. In addition, we evaluated overlapping levels of maturity and ITIL management processes by using experts opinions that have a high percentage of consensus in the field of selecting criteria. The aim of deriving these indicators was creating a functional tool in health organizations and paying attention to its main differences with other methods in addition to inspiring from CMMI and entering effective components on Information Technology Infrastructures Standard (ITIL) framework according to functional views in Information Technology Management Services at the Tehran University of Medical Sciences. The present study can be recognized an applied research in accordance with its goal. In this research, a proposed instrument is used for gathering data (ITILRA questionnaire) from health care centers of Tehran University of Medical Sciences. The aim was determining the gap between current organizations management processes with an optimal one in the field of IT services (which are at different levels of maturity) with respect to the ITIL.V3 framework. For this reason, leveling joint processes between ITIL and CMMI and approving corresponding indicators at Information Technology Services Maturity Model levels were done and each criteria and processes were compared with ideal and standard situation separately. Then, we determined the highest and lowest differences rates and standard deviation for creating a localized maturity model based on ITIL. In management process, Service Desk has the most close and overlapped situation with ideal condition. In Configuration Management, the highest differences and gap was recognized, so, it should be closer to optimal condition. Service Desk belongs to Service Operations phase and it indicates the maturity level of the organization. As it was expected, it was in a very desirable condition. Configuration Management Process belongs to Translating Service Phase which stood in third place (predetermined processes) of maturity level in CMMI Model. It shows that improving maturity level of the organizations needs more efforts for reducing or omitting any gap between the current situation of the organization and a desirable condition. All these scores (by mean and standard deviation tests) obtained using SPSS software.

This study aims to design the management model and planning of career promotion path in the employees of Tehran Bank Mellat Branches. The research method is descriptive and survey that was conducted by correlational and structural equations modeling. The statistical population (n=200) of the study included all employees of twenty branches in Tehran's Bank Mellat who were selected as the sample of the study. In strument of the study was a standard questionnaire that was provided according to the review of the literature and previous studies of Edgar Shine with 25 items. Reliability of the study was estimated by Cronbach alpha that was 0.918 meaning the confirmation of the questionnaire reliability. Findings were analyzed by descriptive and inferential statistics (Pearson correlation coefficient) and LISREL via structural equations modeling. Results showed that there is a significant relationship between the identified factors and management and planning of career promotion path. Finally, suggestions are maded for employees' career path according to the determined variables.

World Travel and Tourism Council has estimated that contribution of tourism sector to global economy and employment will be increasing in the next 10 years. Travel and tourism contributes to various areas of economy and Tourism is accounted as one of most significant industries of 21st century. If countries provide the required capacity for development of tourism industry, they would be able to take remarkable steps in flourishing their own economy. In view of the natural and human attractions of Baneh city, attracting tourist would be one of essential requirements for sustainability of this city. In the last few years tangible change of direction in city of Baneh economy has taken place. The descriptive, analytical and applied research methodology was applied in the present study to identify capacity and limitations of Baneh city in terms of tourism attraction by utilizing quantitative model of SOWR-QSPM. The results of the research indicates that the total score of internal environment has been 2.58 and external environment has been 3.46 i.e. Baneh city has an aggressive situation (relying on its own capabilities to use the opportunities). In the next step, the final strategies were planned, using SOWT model, and categorized according to QSPM model and the rate of tourism attraction, with the promotion of infrastructure as the most important priority for tourist attraction (score of 6.17). In the last part of the present research, the following suggestions have been made: preparing a strategic document for tourism of Baneh city and making policies and plans for tourist attraction in order to fulfill the aforementioned strategies.

Organizational sense making is the process that helps managers to understand how organization's members change ideas and eventually what they chose, maintain and achieve among different meanings. This study examines and presents a model of sense making in service organizations and results in addition to the research community in other service organizations such as municipalities and municipal services organizations used. The present study investigated the subject scientific literature and research conducted try to design sense-making model in service organizations and ultimately the validity and reliability confirmed and try to provide the model. The study population included 44 PNU centers and units in the Isfahan province that have considered and 325 members of the community, according to Morgan table have chosen as a sample. According to the regression derived from the path analysis conducted, it turns out organizational changes by coefficients of 0.68 maximum impact and personal contexts 0.36 low impact and sense making with the coefficient 0.81 had more impact on individual outcomes.

The present study aimed to investigate and identify factors affecting the intention to buy of Islamic Azad University students to foreign brands of clothing among the students of this university in Tehran has been carried out. In which the impact of individual characteristics (unique needs and brand attitude) and normative characteristics of students (normative influence and brand awareness) on model of cognitive - emotional intention to buy was studied. present study is kind of survey and to collect research data, a questionnaire that in combination of different sources available in research literature has been designed, was used. In order to achieve the objectives of the study, 384 students of Islamic Azad University in Tehran who knowingly bought foreign brands of clothing, was selected. To analyse the data from the tests of confirmatory factor analysis (CFA) and structural equation modeling (SEM) was used and the two software package of LISREL and PLS SMART have used. Research findings showed that the individual characteristics students on the perceived quality of foreign brands of clothing have a significant and positive impact. As well as individual and normative characteristics of students on the emotional value of foreign brands of clothing and emotional value of foreign brands of clothing also has a significant and positive impact on intention to buy of students. The other hand, the impact of normative characteristics of students on the perceived quality of foreign brands of clothing and the perceived quality also on intention to buy of students was not significant.

Recognition of major keywords in Imam Khomeini's thoughts is an important path to completely know the intellectual-political collection of the structure which he legally and institutionally built after the revolution of 1979 and left for us. "Ommah" is one of those keywords with religious essence and Islamic feature that came to the political thinking of Islamic thinkers specifically the great leader of our Islamic revolution. The investigation of theoretical and practical works of Imam Khomeini indicates that the word "Ommah" has been able to compete with conceptual changes of the day such as nation and nationalism in addition to maintaining its validity and Quranic origin. In fact, it has reproduced itself employing the instrument of Ejtehad, adjusting itself to the conditions of time and place in Imam Khomeini's thoughts. The present research tried to study Imam Khomeini's attitude employing descriptive-analytical technique and library method. By studying the terminology used by Imam Khomeini, it is concluded that the concept of "nation" is a marginal one, in relation with the concept of "Ommah" In fact, Imam Khomeini has not negated nationalism with the meaning of national authority in his comments, but he has negated ethnicity and clanship and their undesirable impact as the factors of separation among Islamic Ommah.