management information systems

The Special Issue of the Journal of Information Technology Management (JITM) is publishing very selective papers on information management, technology in higher education, integrated systems, enterprise management, cultural thoughts, strategic contributions, management information systems, and cloud computing. We received numerous papers for this special issue but after an extensive peer-review process, 10 papers were finally selected for publication. The current special issue consisted of areas viz Integrated Intelligent Systems, Analytical Systems, and Enterprise Management.

The paper focuses on the urgency of the implementation of cloud technologies, which are a necessary condition for the development of enterprise management systems, give rise to a complex of insufficiently studied phenomena and processes and determine the need to find new tools in making and implementing reasonable management decisions. In the process of research, the sequence of construction and the overall structure of the enterprise management system, based on the use of cloud technologies, are determined, which allowed to build a mathematical model for calculating the probability of making an error-free decision, evaluating the efficiency of decision-making, a model of making a management decision for a certain time with the parallel method of operation of elements of the enterprise management system.

This paper focuses on the problems of company’s sustainable management in an emergent environment. The authors’ vision of the functioning peculiarities in the formulation of a company’s strategy based on the information support is presented in the article. The world experience of studying the development of investment projects in companies of different industry sectors is investigated and analyzed according to the economic and mathematical modeling. A multivariate model of evaluation and selection of the investment project based on the hierarchy criterion of company's economic objectives with the information technology is developed as an embodiment of the strategic goal of ensuring the company's sustainability. The essence of the hierarchy criterion method is to determine the order and the value of priority of each individual criterion, thus, application of this method allows providing recommendations for making an effective management decision in unpredictable environment. The proposed model based on the hierarchy criterion of company’s economic tasks allows providing sustainability in emergent environment. The analysis and substantiation of the necessity of applying the proposed model with the information technology support is presented in this paper.

In the information and communication era, management information systems play an undeniable role in organizations. Bank Parsian is a Iranian banking and financial services company, which has a network of 273 banking branch, known as the largest Iranian private bank. This research examines the gaps in customer relationships systems in Bank Parsian based on characteristics of management information system and in this study tries to answer this question “is there a significant relationship between customer relationship management (CRM) information systems and performance of Bank Parsian? The study place is the territory between the employees of Parsian Bank in Tehran. The study was conducted for 6 months in 2015 and the population is consisted of all managers and experts. This study conducts in Parsian Bank, which the number of employed managers and experts about 168 people estimated. In this study, simple random sampling was used and sample size was determined using Cochran formula. The sample was calculated according to confidence level 95% and probability of error 5% and the population size was 168, the sample size is 117 people. The results showed there is a significant relationship between customer relationship management (CRM) information systems and internal performance and process performance and financial performance in Parsian Bank. As well as there is a significant relationship between customer relationship management (CRM) information systems and performance in Parsian Bank.