Educational Services

Purpose: Considering the role of quality of educational services in the growth and development of society, the present study was conducted to the aim of identifying the factors effecting on assessing the quality of educational services in education. Methodology: This study in terms of purpose was applied and in terms of implementation was qualitative. The research community included documents related to the quality of educational services and experts in this field including university professors, current and former senior managers and school managers in the seventh district of Tehran education in 2020 year. The research sample included documents and 17 experts according to the principle of theoretical saturation which after reviewing the desired characteristics to inclusion criteria were selected by purposive sampling method. Data were collected by take noting and semi-structured interview methods and to analyze them used from open, axial and selective coding method. Findings: The results showed that for the factors effecting on assessing the quality of educational services were identified 83 open codes in the form of 39 sub-categories and 5 main categories. The five main categories included organization management with 7 sub-categories, organization structure with 9 sub-categories, human resources with 6 sub-categories, comprehensive planning with 9 sub-categories and quality management with 8 sub-categories. Finally, based on the identified categories was designed the conceptual model of research for factors effecting on assessing the quality of educational services in education. Conclusion: The results of this research can help education specialists and planners both to assess the quality of educational services and to improve the quality of educational services in education. As a result, the use of education experts and planners from the conceptual model of current research along with models derived from other research can play an important role in improving the quality of educational services.

The purpose of this article is identification of factors which have significant effects on the perceived value of educational services by students’ parents in Iran educational system. Furthermore, we explore the role these factor play on the evaluation of educational services by parents. The statistical population of this study includes the parents of students of all secondary private schools in Tehran at the year 2021 and 800 parents were selected using random sampling. The research tool is a questionnaire with 62 statements which were identified using interviews by experts. We collected 300 questionnaires after calculating validity and reliability. We used Principal Components Analysis (PCA) in order to extract factors with highest degree of determining power. Using four identified principal components, we run a linear regression for testing the significance of these factors. Our results show that all of four factors i.e. functional, social, emotional and epistemic value have significant impact on the perceived values by parents in Iran educational system.