complaint

Despite the importance of interlanguage pragmatic rating (ILP) in the second language teaching and learning context, scant attention has been devoted to it. This study aims to investigate native EFL teachers’ major criteria in assessing the speech act of complaint produced by Iranian EFL learners. To fulfill this end, two groups of experienced native raters, including American (n=47) and British (n=30) EFL/ESL teachers, were elected for evaluating the complaint discourse completion tests (DCTs) made from video-prompts which were answered by EFL learners before. The content analysis of raters’ comments on the EFL learners’ productions revealed eleven different criteria including logical reasoning and comments, politeness, linguistic appropriacy, semantic formula, interlocutors’ relationship, register choice, formality, degree of intensity, cultural accommodations, degree of directness, and finally fluency and naturalness respectively from the most to the least frequent ones. The result of the t-test and chi-square analysis proved that British and American raters differed significantly in their degree of variations and preferences of these criteria. The results further showed that EFL learners’ responses seemed unreasonable and impolite to native raters which might be due to the different cultural norms between L1 and L2 societies and consequently encourage us to be aware of the importance of teaching sociopragmatic knowledge to the EFL learners.

The present study intended to compare the complaint responses used by President Rouhani and President Obama in the Iranian and US news interview contexts. For this purpose, Boxer’s (1993) six types of indirect complaint responses were adopted: ‘ignorance’, ‘questions’, ‘topic switch’, ‘contradiction’, ‘joke/teasing’, ‘advice/lecture’ and ‘agreement/commiseration’. The transcripts of the live news interviews were selected from Tehran Times in Iran and ‘The New York Times’, ‘The Atlantic Daily’, and ‘National Public Radio’ all carried out in 2015. The results of quantitative and qualitative data analyses revealed both universal and culture-specific responses. Whereas both nations made nearly equal use of ‘question’ response in order to make solidarity, ‘contradiction’ was used most frequently in the US interviews and ‘topic-switch’ and ‘commiseration’ were more frequent in Iranian transcripts. The findings are discussed with respect to the culture-specificity and universality and the way that news interviews deal with the political information including Iran’s nuclear negotiations.