organizational trust

Nowadays, the widespread connections among national and international organizations and industries make crisis in one area distress other organizations. One of the sensitive industries is banking industry, which has faced fundamental changes due to the various economic and political crisis in the last decade. Alterations such as exchange rates fluctuations, bankruptcy of unorganized institutions, economic sanctions and sanctions on banks cause crisis, which in turn result in the decrease in the public trust in banks, from both views of the depositors and stock investors. The present study, which is the first attempt in Iran, demonstrates approaches to the recreation and improvement of the trust in banking industry. To evaluate the hypothesis, a precise survey involving 455 banks customers, selected by random sampling method, was carried out in February 2018. According to the results, the trust in the government ownership have an important role in recreating of the trust in public sector banks. Besides, the role of state oversight and regulation extremely influences the recreation of the public trust in depositing in private sector banks. Most importantly, the trust in the government is significant on the increment of the trust in banking industry and the government ownership and regulation.

INTRODUCTION: A critical importance has been attached to altruism and organizational learning capability in the improvement of organizational performance. In light of this significance, the present study investigated the effect of altruism on organizational learning capability with the mediating role of communication conflict and organizational trust in Red Crescent provincial branches of Gilan and Mazandaran. METHODS: This practical study was conducted based on a descriptive-correlational design. The statistical population included 107 managers, deputies, and heads of departments who were selected by convenience sampling method. Data collection tools included standard altruistic questionnaires developed by Podsakoff, MacKenzie, Moorman, and Fetter (1990) Podskov, McKinsey, Morman and Fetter (1990), conflict scale by Cox(1998), organizational learning ability by Chiva, Alegre, and Lapiedra (2007), and Organizational Trust Inventory (OTI) scale developed by Nyhan and Marlow (1997) consisting of 28 items. Moreover, the reliability coefficient for all variables is above α = 0.7. FINDINGS: Based on the results, organizational learning is enhanced by an increase in organizational trust, and organizational trust plays a mediating role between learning and organizational altruism. Communication conflict in organizations reduces altruism and organizational learning capability. On the contrary, high altruism and trust among employees will positively affect organizational learning capability and communication conflict. In other words, it increases organizational learning ability and decreases conflict among employees. CONCLUSION: Today, organizations are facing fundamental issues, including altruism, trust, organizational learning capability, and communication conflict. As evidenced in the current study, it can be concluded that organizational learning capability is enhanced by an increase in altruism and organizational trust. Furthermore, considerable efforts are required to reduce the effects of communication conflict through ongoing training and team building to increase altruistic behaviors and encourage staff.

INTRODUCTION: The Red Crescent Society of the Islamic Republic of Iran is one of the most effective service-oriented organizations in the country which has a high potential for trust building and role modelling. Using human resources with a humanitarian approach and identification of causal, contextual, and intervening factors that lead to building trust contribute to the excellence of this popular institution. Therefore, this study aimed to present a model of organizational trust based on the assumptions of human resources in service-oriented organizations, particularly The Red Crescent Society of the Islamic Republic of Iran, using the meta-synthesis approach. METHODS: This is a qualitative cross-sectional study, in which 1,269 relevant articles published between 2010 and 2022 were collected from the Web of Science database. A total of 85 articles were selected and used, as the basis for the data extraction, to determine trust building based on the assumptions of human resources theories in the interpretive paradigm. FINDINGS: Trust building in the Red Crescent Society is one of its essential elements due to the impact of environmental and human variables. Therefore, this study identified causal conditions (organizational factors, job, employees), background conditions (culture, ethics, religion, individual, organization, intervening conditions (managerial, occupational, and psychological), strategies (new leadership, transparency, Quantum management, talent management), and the outcomes (including organizational citizenship behaviour, social responsibility, organizational spirituality), which included a total of 28 common features and 152 components. CONCLUSION: Based on the obtained results, trust-building management methods in the Red Crescent Society include open communication, brainstorming, collaborative management, a supportive atmosphere, and effective strategies in the functional dimensions of the Red Crescent Society, including new leadership, behavioural assumptions of managers, as well as decision-making in terms of content, time, model, cognition, and approaches of transformative leadership, ethical and pure leadership, positive and servant leadership, and distributed and intellectual leadership.