مطالب مرتبط با کلیدواژه

Critical Success Factors


۱.

Strategic Contribution of a Business Process to Company’s Performance(مقاله علمی وزارت علوم)

کلیدواژه‌ها: Business Processes’ Significance Strategic Contribution Organizational Involvement Added Value Critical Success Factors Assets

حوزه‌های تخصصی:
تعداد بازدید : ۳۱۹ تعداد دانلود : ۱۳۱
The study is aimed at assessing the strategic importance of a business processes for achieving sustainable competitive advantage, therefore, in this article the theoretical approach for measuring the strategic contribution of a business process to an enterprise’s business system is presented.  For evaluating of a business process strategic importance the study proposes the system of economic and managerial indicators, which includes the process’ contribution to the added value, its compliance to critical success factors, and its organizational involvement. Сombining these three indicators into one integral allows it to be used in different types of matrix analysis to make decisions on improving of a company’s business system.
۲.

Evaluating the Performance of the Organization based on the Total Quality Management CSF s and Knowledge Management CSFs; The case of MSL company(مقاله علمی وزارت علوم)

کلیدواژه‌ها: Total Quality Management Importance-Performance Analysis Critical Success Factors Knowledge Management Data Envelopment Analysis

حوزه‌های تخصصی:
تعداد بازدید : ۲۲ تعداد دانلود : ۲۱
This study aims to analyze and identify critical success factors of Total Quality Management (TQM) for evaluating organizational performance using a framework based on the Knowledge Management (KM) approach. Initially, the study determines the success factors of TQM and KM by reviewing research history, and then assesses the significance and performance of each factor through questionnaires. Data mining algorithms are used to cluster the factors, and a Data Envelopment Analysis (DEA) model is employed to evaluate the organizational performance by considering the success factors of KM as inputs and success factors of TQM as outputs. The Return-to-Scale (RTS) variable model is used to calculate the performance indicator for the organization. The study reveals that, while KM and TQM have some differences rooted in their distinct focus, they also have many similarities that can complement each other if properly planned.