Ethical responsibility

Background: The purpose of this research is survey about the relationship between social responsibility of a ‎company and corporate image in banking industry. Method: This is a descriptive-correlation study. The population of the study includes all staffs of banks in Iran. Among all staffs, 240 subjects (in access group) filled the questionnaire completely. Data were gathered by questionnaire and were analyzed by SPSS through multiple regression Results: Findings show that customers understand company social responsibilities activities as a main ‎element when dealing with banks. When banks accept these activities, the positive figure of company ‎reinforces and it creates positive relations and noticeable relations between activities of social ‎responsibility and corporate image.‎ Conclusion: Many studies are spoken about company social responsibility, but ‎a little were found in ‎banking part. This subject needs more research for better understanding of corporate ‎social responsibility activities and their effects on corporate image.‎

Background: Unlike banking development in country, banks have not been able to satisfy customers yet. Therefore, the present study aimed at investigating banks ethical responsibility to compensate for services failure and reviving it. Method: This study is applied in purpose, exploratory in approach and mixed (qualitative-quantitative) in data analysis. In qualitative phase and in order to design a model based on grounded theory, a group of experts in banking management and services marketing (including university professors, bank CEOs and banking industry marketing counselors) selected as society and 11 have been selected through snowball sampling and until reaching theoretical saturation. In-depth-interview was research instrument in this phase and data analyzed through coding. In quantitative phase, banking industry customers in Tehran considered as statistical society and 400 of them selected through cluster sampling with equal volume as statistical sample. In quantitative phase also the research instrument was researcher-made and closed questionnaire and path analysis and SPSS and Lisrel used to analyze data. Results: 134 primary concepts extracted in this study that 51 ultimate concepts classified in 31 main categories. This results lead to designing failure procedural pattern and reviving services in Iran’s banking industry (based on paradigmatic model structure) and model hypothetical relationships tested and approved in a wide society. Conclusion: Customer satisfaction and loyalty depends on organization adherence to professional ethics and responsibility that the most important sign of an organization responsibility is organized activity to compensate for services failure and reviving it.

William Shakespeare, the English bard of Avon, inaugurates a Feminist approach in Love’s labour’s Lost which is comparable with the Holy Quran’s mandate and Hadith. He reminisces Muslim association through deeply-seated words of the Elizabethan era including Ethiop, black, moors, Africans and so on in order to signify in his work the Islamic concern for the Muslim women in terms of respect, love, and revival of rights. Riffat Hassan’s theology of honor killing and progressive Islam could be argued to be in thematic affinity with Gayatri Spivak’s concepts of ethical responsibility of the agents and subalterns. The area of concern in Shakespeare’s encompasses men’s sanction in shunning women, intellectual men vs. slave, black and inferior women, and love, marriage and infatuation with women. This is in line with Quranic principles namely poor Muslim lifestyle vs. the affluent pagan hegemony, Muslim’s faith, migration to from Ommat, reception by the hegemonic pagans, Muslims’ conquests and Islamic enhancement. The area of concern in Shakespeare’s play includes men’s sanction in shunning women, intellectual men versus the black and inferior women, love, marriage, and infatuation with women. This approach is in line with the life style of the poor Muslims as opposed to the affluent pagan hegemony, and includes faith, migration, and toleration for the sake of Muslims’ conquests.