لیلا اهری

This study aimed at developing a model which illustrates the role of communication and problem solving skills in preventing social and psychological harms mediated by family conflicts. The research pursued the descriptive- correlational method and it was carried out in Ardabil city and in 2020. The statistical population of the research was all married people in Ardabil, from which, according to Morgan’s table, 400 families were selected using Quota- Cluster sampling. The instruments used in the research included: Revised questionnaire of Marital Conflicts by Sanaei et al, Couple Communication Skills Scale questionnaire, Cassidy and Long Problem Solving Skill questionnaire, Minnesota Multidimensional Personality questionnaire and questionnaire of assessing Attitudes towards Social Harms. The findings of the present study suggest that communication skills and constructive style of problem- solving serve a role in reducing psychological harm. Moreover, communication skills and constructive problem solving negatively affect individuals’ attitudes towards social harms; eventually, the more family conflicts, the more psychological harms and the more positive become the attitude towards social harms.