Fernando Yanine

Dynamic Balanced Scorecard (DBSC) is an effective business performance management control tool for dealing with business uncertainty, performance monitoring, evaluation and forecasting. DBSC has been proposed and utilized extensively over the years as an effective tool to manage and control the dynamics of business processes (BP) and their performance. However, there is little evidence of its application in knowledge-intensive (KI) organizations and how they can develop and enhance key aspects of their business processes, such as product-service systems innovation, and sustainability, for example. Moreover, the literature does not mention nor does it provide a vision or a DBSC model in cases where business process management (BPM), linked to knowledge creation and organizational transformation initiatives, are factored in the DBSC model. Hence this article explores this vein and aims to demonstrate the advantages of DBSC in this type of scenarios, with stark contrast of failed organizations of the past, particularly in small and medium-size enterprises (SME). Most of the private sector in developing countries like Chile is comprised of SMEs, which thrive and seek to grow sustainably adhering to a global economic trend. The DBSC model being shown here illustrates SMEs strategy, which reveals how intrinsic characteristics of knowledge-intensive organizations can foster sustainability and innovation in BPM.

The challenge of electricity distribution’s upgrade to incorporate new technologies is big, and electric utilities are mandated to work diligently on this agenda, thus making investments to ensure that current networks maintain their electricity supply commitments secure and reliable in face of disruptions and adverse environmental conditions from a variety of sources. The paper presents a new model based on energy homeostasis for power control and energy management using tariffs differentiation as incentive, considered by ENEL, the largest electric utility in Chile. The model optimizes grid-tied distributed generation (DG) systems with energy storage, in line with the utility’s green energy program, part of its Smart Grid Transformation, aimed at installing grid-tied DG systems with solar generation and energy storage in Santiago, Chile. Results present different tariff options, system’s capacity and energy storage alternatives, in order to compare proposed strategies with the actual case, where no green energy is present. The results show the advantage of the proposed tariffs scheme and power-energy management model based on different scenarios, providing a good and safe option for installing DG solutions to the grid.