key performance indicators

Enterprises employ information systems to carry out their day-to-day business operations. Organizations implement business policies to enhance their competitive edge through efficient process management. This paper aims to propose a method that combines two approaches: evidence-based policymaking and process mining, to facilitate process reengineering. While numerous evidence-based approaches utilizing process mining techniques have been employed to assess process performance through measurements, these methods often focus on individual process instances. This is in contrast to Business Process Redesign (BPR) assessments, which encompass more comprehensive performance measurements, including overall process performance. This study proposes a method for analyzing process execution time, which includes Cycle time, Lead time, and Activity time. The aim is to support evidence-based policymaking in information systems through the use of process mining. Several key performance indicators (KPIs) have been defined for evidence-based management of business processes to identify process bottlenecks. The results of this paper demonstrate the application of process mining in analyzing the execution time of business processes. Using a real-world dataset, the study identified time-consuming activities and provided key performance indicators (KPIs) to guide process optimization. These findings demonstrate the effectiveness of process mining in identifying bottlenecks and inefficiencies within operational processes, ultimately leading to improved process performance and efficiency.