Saniya Abdrakhmanova

Prior research has extensively examined the motivating factors driving tourists to visit religious sites; however, there has been a noticeable gap in understanding the emotional experiences of tourists during these visits. The primary objective of this study is to explore and quantify the emotional states, arousal levels, and overall satisfaction of tourists while visiting religious destinations. The study draws upon data gathered from 149 tourists who visited the Ascension Cathedral in Almaty, Kazakhstan. Descriptive statistical methods are employed to assess and compare different demographic groups within the sample. The results of this study reveal that visiting religious places evokes a profound sense of inner peace and happiness among tourists, transcending religious boundaries. Remarkably, even tourists practicing religions other than the one associated with the visited site reported feeling blessed during their visits. Participants described a heightened sense of inner contentment and noted that the physical and mental pressures they carried seemed to dissipate during their pilgrimage. These findings contribute significantly to our comprehension of the multifaceted dimensions of religious and spiritual tourism, shedding light on the pivotal factors that drive individuals to embark on transformative journeys. By delving into the emotional and experiential aspects of religious and spiritual tourism, this study underscores the importance of emotional well-being and inner fulfilment as crucial motivators in tourists' engagement with religious sites.

The number of traveling Muslims has increased substantially, and demands for Islamic facilities and services that adhere to their religious practices are growing exponentially. This creates business opportunities for service providers in Muslim and non-Muslim countries alike. Propelled by the growth of this new market segment, service providers such as airlines and hotels have customized aspects of their businesses to accommodate these niche demands. However, some industry players willfully ignore this market, either for fear of losing non-Muslim customers or lacking the know-how to tap into this lucrative new market. This research benchmarked some service providers (hotels) worldwide and conducted a content analysis of their websites to identify the services they provided for Muslims. The evidence shows that some hotels worldwide provide limited services to satisfy Muslim needs. Most of these hotels did not provide information about their Islamic facilities on their website, including some hotels in Islamic countries. This can be related to the social pressure (non-Muslim tourist markets), which prevents service providers from advertising their services. Lack of knowledge and research on the factors that prevent service providers from serving Muslim tourists and little information about their challenges make this area unexplored. Future research should test the research model proposed by this study and identify the factors influencing the service provider’s intention to serve the Muslim market and the barriers. This paper can serve as a guideline for industry players to partake in this growing and lucrative market.