BPM

Nowadays, business process management (BPM) contributes to the success of companies by ensuring that their processes are both effective and efficient. A comprehensive description of a business process can serve as a foundation for designing IT systems, ensuring data quality, establishing performance metrics, and implementing processes using Business Process Management Systems (BPMS), among other applications. Currently, many Iranian companies are also interested in evaluating their Business Process Management (BPM) practices. In recent decades, significant advancements in the digital realm have become increasingly vital for companies, making it essential to utilize these developments effectively to impact business processes. Consequently, the current research has ranked BPM measurement methods within the context of digital transformation, employing the COCOSO hierarchical analysis technique in Semnan Industrial Town. In this context, BPM measurement methods and measurement criteria with the digital transformation approach and data quality, are derived from a review of the research literature. Subsequently, an appropriate BPM evaluation method is identified using a multi-criteria decision-making approach. The results of this ranking indicate that BPM measurement models grounded in comprehensive quality management are the most appropriate. Additionally, a sensitivity analysis has been conducted to validate these findings.