حوزه‌های تخصصی:
شماره صفحات: ۱۷۹ - ۱۹۹
دریافت مقاله   تعداد دانلود  :  ۱۲

چکیده

In the contemporary era, information and communication technology (ICT), through the framework of e-governance, has played a significant role in the advancement and development of various societies. The success of e-governance requires ensuring the effective implementation of e-governance development programs in government-affiliated executive agencies and aligning these programs across all dependent sectors. Accordingly, this study aims to develop a performance evaluation model for e-governance in developing countries. From a purpose perspective, this research is applied, and in terms of data collection method, it falls under qualitative research. The statistical population includes experts in information technology, strategic planning, and public administration. The findings of the research reveal that the main dimensions of the e-governance performance evaluation model are e-administration, e-society, e-citizen, and e-services. This comprehensive model introduces a novel perspective for advancing e-governance in the country. This paper aims to propose a model for evaluating the performance of E-governance in Iran. "Governance" refers to the interactions between government and its broader environment, encompassing political, social, and administrative dimensions. E-governance, or "electronic governance," involves leveraging ICTs at various levels of government and the public sector, as well as beyond, to improve governance processes. Since the application and implementation of E-governance vary across countries, the methods for evaluating it also differ. This study seeks to gather expert consensus on assessing E-governance in Iran, employing the Delphi technique—a research method that collects expert opinions through a series of structured questionnaires. After a brief overview of E-governance and evaluation concepts, the paper presents a model for evaluating the performance of E-governance in Iran. This model, developed through a thorough investigation, introduces a novel perspective on advancing E-governance in the country.

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