politeness strategies

The study analyzed a corpus of 40 emails of requests composed by Vietnamese students to their university lecturers. The study purpose was to identify politeness strategies composed by Vietnamese students using Brown and Levinson’s model and Blum-Kulka, House and Kasper’s framework as guidelines. To obtain the results, a discourse analysis was implemented. The AnConc software was used as a research tool for the study. 40 emails from 80 students were collected and divided into three types of requestive emails: assistance, confirmation and consideration, and recommendation for data analysis. Syntactical and lexical modifiers were examined and politeness markers were identified manually by the assistance of the AnConc software. The results indicated that Vietnamese students often used status-stating, deferent and solidary politeness strategies to approach their professors for personal requests. While using these three strategies, the target students had to use syntactical and lexical devices such as modals, interrogatives, please, and hedges as speech acts or supportive moves to gain their requestive purposes. The study also identified a common pattern that Vietnamese students liked to use the email corpus in the direction of salutation, self-introduction, requests, reasons for request, and thank compliments. The study has pedagogical implications for language teachers and learners; e.g. email writing should be taught to students, especially ESP students as these students do not know the format and the appropriate language they should use in email composition. Language students should also pay attention to the correct formal form and cultural differences when composing requestive emails delivered to their professors.

The use of politeness strategies can help interlocutors promote and/or maintain social harmony in telephone interactions. Using the Rapport Management Model proposed by Spencer-Oatey (2008), this study aimed primarily to reinvestigate the closing structures of telephone conversation (hereafter abbreviated as TC) in Persian and to discover the common politeness strategies used by native Persian speakers to end their TCs considering the contextual variables of social distance and status. Moreover, this study tried to explore the effect of time availability/limitation along with those contextual variables on TC closing part. To this end, 30 Persian native speakers were selected randomly. A DCT (Discourse Completion Test) of 12 scenarios was developed by considering three criteria: status, time limitation and distance. Analyzing DCTs, many different TC closing patterns were found. The obtained findings depicted that the aforementioned variables had significant effects on the TC closing patterns and strategies taken by the participants. The findings of the present study may be beneficial for extending pragmatic knowledge through emphasizing the significance of pragmatic competence in language proficiency. Also, since the results showed some limitations in the previous politeness models, the findings of this study can guide researchers to follow more complete and perfect politeness models.

A key aspect of effective communication is the use of appropriate speech acts.   This study investigated the difference between Persian native speakers, Iranian EFL learners, and English native speakers in terms of the speech act realization of refusal and uncovered the reasons for which, each group of participants produced the refusal speech act regarding the Rapport Management Approach. To this end, 100 (male and female) intermediate EFL learners were chosen based on their performance on the Oxford Placement Test. 100 Persian native speakers among 140 students studying Persian literature at Najafabad Azad University were randomly chosen and they were asked to fill out a Discourse Completion Test (DCT), consisting of 12 situations realizing the refusal of four types of eliciting acts. Additionally, 12 English native speakers (6 males and 6 females) were also contacted through emails to participate in the study. The English DCT was given to two groups of participants and the Persian DCT was given to Persian native speakers. The politeness model proposed by Brown and Levinson (1987) was adopted to show the differences between Iranian EFL learners, English native speakers, and Persian native speakers who were participants in this study. By using the SPSS software program, the results indicated 'negative' strategies as the most frequent ones and highlighted the significant role of face, social rights, and obligations in interaction. The findings revealed that among politeness strategies 'negative' strategies are the most frequent ones. The results also indicated that English native speakers use negative politeness strategies more than Iranian EFL learners. Therefore, English native participants regard themselves as having rights and obligations about other people more than Iranian EFL learners. The results of this study highlighted the importance of pragmatic knowledge in international communications.